Crynodeb o'r swydd
- Prif leoliad
- Administration
- Gradd
- Band 2
- Contract
- Parhaol
- Oriau
- Llawnamser
- Gweithio hyblyg
- Cyfeirnod y swydd
- 448-AMB-7443946
- Cyflogwr
- Cambridgeshire Community Services NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Hinchingbrooke Hospital
- Tref
- Huntingdon
- Cyflog
- £24,465 per annum, pro-rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 11/09/2025 23:59
- Dyddiad y cyfweliad
- 17/09/2025
Teitl cyflogwr
Dental Receptionist - Huntingdon
Band 2
Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.
Please note, the selection processes at Cambridgeshire Community Services are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications are monitored, we remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Trosolwg o'r swydd
The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.
You will be part of a team of Receptionists, spanning five clinics, including Wisbech, Huntingdon, Cambridge and Peterborough, so good communication and teamwork skills are vital.
You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.
This is an extremely busy service offering a wide range of treatments to a diverse group of people. We, fundamentally, offer urgent care triage/treatment to those in need but our clinics include Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.
This is a full time role, Monday to Friday, 7.45AM until 4:00PM.
"Should we receive a high number of applications we reserve the right to close this vacancy at any point after 5th August 2025."
Prif ddyletswyddau'r swydd
The duties of the Receptionist are to maintain a professional and organised approach when greeting and attending to patients and visitors.
Answering telephone calls including the emergency line and booking appointment across five clinics.
Undertaking all administrative tasks in a timely and accurate manner.
Gweithio i'n sefydliad
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Main Duties and Responsibilities:
- Booking urgent care telephone triage appointments and treatment appointments, where appropriate
- Managing the waiting room, including greeting patients and advising them of any excessive delays
- Re-booking additional needs appointments or minor oral surgery appointments
- Maintain the appointment system to ensure that surgery time is utilised appropriatel
- Distribute post accordingly
- Record referral/communication correspondence in the patient’s notes and action accordingly
- File all letters/correspondence in the appropriate place
- Accurately prepare and maintain patient record
- Prioritise workload. You will be working within a team, so it is imperative that you work proactively together to complete reception tasks meeting deadlines to enable the service to perform efficiently
- Maintain administrative systems to ensure good working practice
- Use judgemental and analytical skills to anticipate the needs of the patient
- Maintain the reception area
Communication:
- Making of appointments and taking telephone calls, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently
- Most of our patients require a lot of emotional support to persuade them to accept treatment. It must be recognised that anxiety can often be displayed as aggression
- Knowledge of computer use is essential for input of patient data, payment transactions and other services
- Collection of charges as appropriate
- Cashing up/banking, recording all necessary details
- On occasions, work independently managing the department administration and giving appropriate advice when necessary
- Maintain patient confidentiality at all times
People Management:
- Maintaining own professional development and requirement to take part in appraisal and KSF process
- Compliance with NHS code of conduc
Development Activity:
- You are encouraged and supported to gain further knowledge which are relevant to your position. You will also be required to attend study days arranged by the Dental Service on relevant subjects.
- Attend appropriate meetings
- Encourage and motivate other Team members.
- Support others by sharing skills and knowledge of the job
Clinical and Practice Governance:
- Observe and maintain strict confidentiality with regards to any patient / family / staff / records and information in line with the requirement of the Data Protection Act
- Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to Trust Information Governance and Information Security policies.
- The post holder must adhere to Trust risk assessment and risk management processes
- The post holder must adhere to infection control policies and procedures
- Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust (CCS).
- The post holder must participate in clinical and safeguarding audits as required
- The post holder is required to participate in relevant emergency preparedness process for their team
- The post holder is required to work in a collaborative manner with healthcare professionals and others involved in providing care
- The post holder must participate in audit as required
- The post holder will be required to include Business travel on their car insurance details, in order to reclaim any business miles accrued during your working hours.
- Provide patients and their families with information on standards they should expect from the team.
- Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
- Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
- The post holder is required to participate in relevant emergency preparedness process for their team
Health and Safety:
- A broad knowledge of health and safety issues is required.
- You are required to attend mandatory training/and or complete on-line training for all courses specified by Cambridgeshire Community Services NHS Trust or the Dental HealthCare Cambridgeshire.
- It is essential that our guidelines/policies are adhered to and that a safe working environment is maintained, as procedures may involve the handling of harmful substances.
- Works with the Management Team to support and meet standards required to comply with CQC.
Confidentiality:
Manyleb y person
Qualifiations and Training
Meini prawf hanfodol
- GCSE, English and Maths, Grade C and above
Experience
Meini prawf hanfodol
- Reception/Customer Care experience
- Post Holder must have a degree of experience in the field of Administration
- Experience of working with the general public
- Experience of answering telephone calls in a busy high volume call environment
- Good communication skills both verbal and written
Meini prawf dymunol
- Post holder must have sound knowledge and experience of working within an NHS practice/organisation
Knowledge and Skills
Meini prawf hanfodol
- Excellent communication/interpersonal skills
- Effectively prioritises and co-ordinates own work
- Computer literate with excellent keyboard skills
- Good working knowledge of Microsoft Office applications
- Work flexibly as part of a team
- Good time management
Self-awareness
Meini prawf hanfodol
- Has a realistic knowledge of personal strengths and areas for development
- Can demonstrate flexibility of approach
- Ability to remain calm under pressure
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Storm Tozer
- Teitl y swydd
- Lead Receptionist
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07984 658112
Rhestr swyddi gyda Cambridgeshire Community Services NHS Trust yn Gwasanaethau Gweinyddol neu bob sector