Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 448-AMB-7351473
- Employer
- Cambridgeshire Community Services NHS Trust
- Employer type
- NHS
- Site
- iCaSH Kings Lynn
- Town
- Kings Lynn
- Salary
- £24,465 per annum, pro-rata
- Salary period
- Yearly
- Closing
- 30/07/2025 23:59
- Interview date
- 05/08/2025
Employer heading
Call Handler / Administration Assistant
Band 2
Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.
Please note, the selection processes at Cambridgeshire Community Services are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications are monitored, we remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Job overview
Cambridgeshire Community Services NHS Trust provides Integrated Contraception & Sexual Health (iCaSH) across Bedfordshire, Cambridgeshire, Milton Keynes, Norfolk & Peterborough.
The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great Yarmouth & King’s Lynn providing contraception, sexual health & HIV care & treatment.
We currently have two posts, 18 hours and 20.15 hours available based at Vancouver House in Kings Lynn, with call handling being the principal aspect of the role. The service operates Monday – Friday which includes 2 longer days till 8.00pm. Hours and days required will be discussed at interview.
We are looking for a motivated & enthusiastic Call Handler & Administrator with a strong work ethic to join us. Applicants will preferably demonstrate previous call taking experience & have the ability to work within a busy team.
Please note that due to the variety of contacts you may provide it cannot be guaranteed that the recruitment process will be managed exclusively within the NHS email system. Please ensure that all the details you provide on your application form are correct.
Please note that should we receive a high number of applications, we reserve the right to close the advert at any time after the 23rd July.
Main duties of the job
The main aspect of this role will be answering calls into the service, along with booking and re arranging appointments, reception cover, front of house cover and additional administration duties and to support both clinical and non-clinical teams in service delivery.
Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.
Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.
Provide administration support to the iCaSH Service secretaries if required.
We are committed to safeguarding & promoting the welfare of children, young people & vulnerable adults expecting all staff to share this commitment. As part of our safe recruitment practice & selection process you will be required to undergo a DBS check.
Working for our organisation
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Detailed job description and main responsibilities
Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.
Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.
When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.
When required, take bookings for meeting rooms.
Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.
Provide administration support to the iCaSH Service secretaries if required.
Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.
Person specification
Qualifications and Training
Essential criteria
- Competent operator of computers and software
- Educated to GCSE level English and Maths or equivalent
Experience
Essential criteria
- Experience of working in a constantly changing environment
- Proven experience of using Microsoft Office
Desirable criteria
- Experience in NHS or Healthcare clinic
Skills
Essential criteria
- Excellent organisational skills/telephone and communication skills and ability to prioritise and plan ahead.
- Excellent communication skills
- Working with sensitive information and protecting confidentiality
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nina Frusher
- Job title
- Clinical Nurse Manager
- Email address
- [email protected]
- Telephone number
- 07811720494
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