Job summary
- Main area
- Non-Clinical, Administrative
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 448-BCHS-7355717
- Employer
- Cambridgeshire Community Services NHS Trust
- Employer type
- NHS
- Site
- Redgrave Childrens & Young Peoples Centre
- Town
- Luton
- Salary
- £24,465 Per annum, pro-rata
- Salary period
- Yearly
- Closing
- 31/07/2025 23:59
- Interview date
- 12/08/2025
Employer heading
Admin Assistant / Receptionist
Band 2
Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.
Please note, the selection processes at Cambridgeshire Community Services are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications are monitored, we remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Job overview
Are you looking to pursue a career in the NHS?
Do you have good admin skills along with excellent customer service?
Then this opportunity is what you've been looking for.
You will need:
GCSE in Maths and English or equivalent
Good all round admin and PC skills, but we are not looking for expert
Knowledge of NHS systems desirable
Excellent people skills, and ability to communicate at all levels
Ability to work to tight deadlines
We offer:
Further training and development
Flexible working, with emphasis on health and wellbeing
Excellent benefits
If this is of interest please read the job description fully to ensure you meet the criteria and then apply.
Should we receive a high volume of applications we reserve the right to close this vacancy at any point after the 24th July.
Main duties of the job
Meet and greet clients.
Franking post and reception cover.
General administrative tasks including photocopying, printing, managing post, scanning documents to records, preparation of information packs and paperwork, restocking equipment, merging and printing letters, maintaining service contact lists, etc.
Support with management of archived records including organisation of records archived and identifying records for destruction.
Dissemination internal/external post (incl. Courier & deliveries).
Ensuring own compliance on the mandatory training. Supporting the teams with sending required letters via SystmOne.
Supporting the teams with SMS texting to clients.
Assisting with booking appointments and maintaining records, electronic and paper which may be required by the operational teams, this information may be confidential and of a sensitive nature.
Assisting with answering phone calls and responding to emails to deal with general enquires from patients, GPs and other services, in a courteous and proficient manner.
Working for our organisation
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Detailed job description and main responsibilities
Communication
The postholder will be required to provide and receive routine information to and from the following:
Managers at all levels throughout Cambridgeshire Community Services
Cambridgeshire Community Services employees
Service users
Budgetary Responsibility
Orders stationery, maintain stock control
People Management
Maintaining own professional development and requirement to take part in appraisal and KSF process.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
The post holder must adhere to the Trust risk assessment and risk management processes.
The post holder must adhere to infection control policies and procedures.
Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.
The post holder must participate in clinical and safeguarding audits as required.
Provide patients and their families /carers with information on standards they should expect from the team.
The post holder is required to participate in relevant emergency preparedness process for their team.
General
Safeguarding people responsibility
Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.
There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee
who are registrants are reminded of their professional duty of care.
Safeguarding means protecting a citizen’s health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care.
Those most in need of protection include:
- Children and young people
- Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.
The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy.
To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.
All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.
This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.
Person specification
Qualifications and Training
Essential criteria
- 4 GSCE’s grade D or above or equivalent including English and Maths.
Experience
Essential criteria
- Communicating with a range of people by phone and in person.
- Customer Service
Desirable criteria
- Receptionist Experience
- NHS administration
Skills
Essential criteria
- Basic computer skills – ability to use email and internet to send and retrieve information.
- Well organised.
- Ability to take direction.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Ashley Charman
- Job title
- Business Support Manager
- Email address
- [email protected]
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