Detailed job description and main responsibilities

Communication 

1.    Greet patients attending clinics at LTC and signpost them accordingly.
2.    To record accurate, concise information on patient care within the patient notes
3.    To always maintain confidentiality of patients
4.    To communicate patient information to medical/nursing staff as appropriate to patient care
5.    Attend and contribute to service meetings.
6.    To ensure accurate labelling of blood bottles and safe secure transfer to the laboratory
7.    To assist in making appointments for patients who have language, speech or hearing difficulties.
8.    Receive, screen and transfer telephone calls as appropriate, acting on own initiative ensuring that accurate detailed messages are taken and recorded. 
9.    Keep up to date with reading and replying to work email communications. 
10.    Communicate with Phlebotomists, HCA’s Specialist Nurses, GPs, Nurses, Patients, local hospitals, and other health professionals within the multidisciplinary team.
11.    To be the patients advocate within the clinical setting.
12.    To be supportive and communicative with colleagues and clients

Budgetary Responsibility 

To monitor stock in partnership with nursing team and co-ordinate ordering of supplies, logistics and equipment as required

People Management

1.    Participate in the induction of students and Health Care Staff.
2.    Development of staff
3.    Maintaining own professional development and requirement to take part in appraisal and one to one process.

Research & Development Activity 

1.    Required to undertake Research and development activity eg Hand washing and essential steps on a regular basis.
2.    Participate in obtaining patient engagement feedback on a continual basis. Audits as and when required.

Clinical and Practice Governance

1.     Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
2.    Any data that is taken/shared as part of a phone call, transported, or transferred electronically must be undertaken with regards to the Trust Information Governance and Information Security policies.   
3.    The post holder must adhere to the Trust risk assessment and risk management processes.
4.    The post holder must adhere to infection control policies and procedures.
5.    Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust. 
6.    The post holder must participate in clinical and other audits as required.
7.    Provide patients and their families /carers with information on standards they should expect from the team.  
8.    Participate in clinical supervision on a regular basis 
9.    The post holder is required to be ready and participate in relevant emergency process for their team.

General

Safeguarding people responsibility

Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.

There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.

Safeguarding means protecting a citizen’s health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect. It is an integral part of providing high-quality health care.

Those most in need of protection include:

1. Children and young people
2. Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.

The post holder must at all times carry out their duties with regard to East of England Community Health and Care NHS Trust Workforce Diversity and Inclusion Policy.

To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.

All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust. 

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trust is committed to the fair treatment of its staff, potential staff, or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.