Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon - Fri)
- Job ref
- 310-ASMH-6159152
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- Town Hall
- Town
- Peterborough
- Salary
- £22,816 - £24,366 per annum, pro rata
- Salary period
- Yearly
- Closing
- 08/05/2024 23:59
Employer heading
Administrator
Band 3
Job overview
We are currently looking to recruit an enthusiastic and motivated, full time Administrator to join the Peterborough Adult Locality Team based at 17 Bridge Street, Peterborough, PE1 1HJ.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health needs, then we want to hear from you.
Main duties of the job
We are currently looking for an Administrator to help our busy team with audio typing and sending out clinical correspondence.
Main duties will include typing clinical correspondence from audio dictation, formatting and sending letters to service users, booking appointments, minute taking and arranging clinics for our clinical team.
Additional admin duties: dealing with admin requests coming to our mailbox, scanning, uploading and printing documents, updating patient records.
Ideal candidate will need to have great typing skills and be able to use audio typing equipment. This part of a role also requires you to use MS Excel & Word, you will need to be confident using MS Office.
You will have great communication skills, well organised and be able to work to tight deadlines. We are looking for someone who can offer good support to our colleagues, be a team player and work together to manage workload.
Working for our organisation
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Undertake diary management for clinicians and/or managers, as required.
3. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
4. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
5. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
6. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
7. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
8. Undertake training of new staff as directed by Line Manager and/or other managers.
9. Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
Person specification
Other requirements
Essential criteria
- Ability to travel to other Trust sites, if required
Skills and Abilities
Essential criteria
- Excellent customer care skills
- Excellent telephone manner
- Ability to work on own initiative
- Ability to work under occasional pressure/stress
- Excellent standard of typing/ audio skills (50wpm)
- Ability to work as part of a team.
- Good IT skills
- Flexible approach to work
- Good listening skills
Desirable criteria
- Knowledge of medical terminology
- Knowledge of Data Protection Act
Experience
Essential criteria
- Experience of working in a busy and demanding office/customer facing environment.
- Experience of planning and organising own workload and of staff within own span of control.
- Experience of supporting a multi-disciplinary team.
Desirable criteria
- Previous experience of working in a NHS Office environment.
- Experience in using computer programmes including health care IT systems.
- Lived experience of mental health.
Education/ Qualification
Essential criteria
- Educated to GCE/GCSE standard.
- RSA Stage II/NVQ Level 2 in Administration or equivalent.
- Good command of written English
Knowledge & Understanding
Essential criteria
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Sue Desborough
- Job title
- Senior Administrator
- Email address
- [email protected]
- Telephone number
- 01733 748484
- Additional information
Mahi Vijayasankar
Admin Lead
[email protected]
01733 748484
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