Job summary
- Main area
- Older People and Community
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 310-OPAC-7808973
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- Maples Ward, Cavell Centre
- Town
- Peterborough
- Salary
- £25,760 - £27,476 Per annum
- Salary period
- Yearly
- Closing
- 22/04/2026 23:59
Employer heading
Mental Health Ward Administrator
Band 3
Job overview
We are currently looking to recruit an experienced, enthusiastic and motivated Ward Administrator to join our inpatient mental health team based in Peterborough, Cambridgeshire within the Older Peoples and Adults Directorate. This role would involve working within a mental health ward for Older People who are experiencing a mental health crisis or have a primary diagnosis of Dementia.
You would also be providing administrative support to the Crisis Resolution & Home Treatment Team for Older People.
The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under considerable pressure at times.
This post is open to those with the right attributes to enhance a team. In return we will provide the necessary support to ensure your development within your role.
We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.
This is not a remote or hybrid working post.
Main duties of the job
The post holder will provide a comprehensive administrative service within the team, providing efficient, effective and timely support for OPAC.
Such support will include liaison with Consultants, Modern Matrons, Trust staff and OPAC colleagues, to ensure effective communication and systems are maintained for the receipt and onward delivery of all administration duties
Working for our organisation
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Provide comprehensive administrative support to the mental health wards and crisis teams, including the accurate preparation and management of correspondence, reports, and medical summaries, ensuring information is handled appropriately and within required timescales.
2. Act as the first point of contact for staff, visitors, and external contacts, managing incoming telephone calls and enquiries professionally and within defined timescales. Receive, prioritise, and appropriately escalate messages from the public, health professionals, and partner agencies.
3. Receive and process referrals onto the SystmOne caseload, ensuring data accuracy and compliance with information governance requirements. Maintain and update electronic referral tracking systems and caseload records to support service reporting and operational oversight.
4. Manage referrals in line with agreed service criteria, taking appropriate action to decline referrals where necessary and providing clear, accurate signposting to alternative mental health services in accordance with Trust pathways and procedures.
5. Maintain and update systems for recording patient admission, transfer, and discharge status, liaising closely with ward staff and the discharge planning team to ensure timely and accurate information to support patient flow and discharge planning
Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadline.
Person specification
Education / Qualifications
Essential criteria
- Educated to GCSE standard A-C grade or demonstrate equivalent level of experience
- Good command of written and spoken English
Experience
Essential criteria
- Experience of working in a busy and fast paced environment.
- Experience of planning and organising own workload and of staff within own span of control.
Desirable criteria
- Previous experience of working in a NHS ward
- Experience of supporting a multi-disciplinary team.
Skills & Abilities
Essential criteria
- Excellent customer/patient care skills via written & verbal in person and telephone methods.
- Good computer/IT literacy
- Ability to work under occasional pressure/stress.
Desirable criteria
- Experience in using computer programmes including health care IT systems
Knowledge & understanding
Desirable criteria
- Knowledge of Data Protection Act
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Leahann Scott
- Job title
- Senior Ward Administrator
- Email address
- [email protected]
- Telephone number
- 07745 639314
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