Detailed job description and main responsibilities

·         Provide project scoping and design support to operational teams, including facilitating project diagnostics, vision setting and solution/process design to inform and form part of improvement plans;

·         Provide cross cover for the other Transformation and Improvement Lead during absence or support during excessive short term workload;

·         Support with the development of high quality service improvement plans and business cases, informed by robust data and intelligence;

·         Encourage and work with clinical operational divisions to deliver improvement programmes across the Trust;

·         Develop, implement and operate good governance processes around delivery, including regular reporting on progress, milestones, KPIs and any remedial actions, escalating as appropriate;

·         Ensure the Programmes develop and review key performance indicators in relation to goals and outcomes and that project delivery is monitored against these;

·         Provide guidance on project management to project support staff and others within the organisation as required, acting as a role model for best practice and sharing knowledge;

·         Provide support to the Project Delivery Groups, including offering constructive challenge where milestones are not being met and facilitating a problem-solving approach around issues as and when they arise;

·         Facilitate project meetings and workshops where required, supporting decision making, project progress and action completion;

·         Interpret and analyse complex information and make decisions on a wide range of project issues where there may be more than one course of action;

·         Develop and maintain a dynamic approach to the delivery of programmes, drawing from a range of sources including Model Hospital, GiRFT, benchmarking, the internal strategic transformation team and best practice elsewhere;  

·         Support ‘business as usual’ projects where the divisions may need additional resource to accelerate in order to meet required national timelines.

·         Provide quantitative analysis and project audit as part of the benefit realisation process;

·         Work across, and with, a range of stakeholders at all levels within the organisation;

·         Manage own time effectively to create the capacity to manage multiple projects simultaneously.

·         Using analytic and modelling techniques, determine improvement forecasts, which are adequately risk assessed with appropriate KPIs

·         Deliver training as required to stakeholders

A.   Management

·      There is scope within this role to line manage, depending on the experience    and aspirations of the post holder and requirements of the team. This includes all aspects of staff development; training, appraisals, 1:1s, support, coaching and dealing with performance and disciplinary issues, in accordance with Trust policies;

·         Ensuring that direct reports have a clear understanding of their remit and receive appropriate training and support as required.

B.   Communication responsibilities

·         Engage constructively and effectively using appropriate channels and adapting styles with a wide range of internal, external and varying levels of seniority stakeholders;

·         Manage interactions to deliver expected benefits and remedy identified underperformance issues;

·         Be able to receive, process, summarise, interpret and effectively communicate highly complex information;

·         Ensure that good news stories within projects and programmes are promoted internally and externally.

·         Participate in Trust  and local huddle programme

C.   Educational

·         Ensure clear lines of communication and consultation with key stakeholders and project managers/teams, ensuring inter-dependencies are clearly identified and proactive actions taken;

·         Support divisions and directorates in the delivery of their allocated area of responsibility to ensure delivery of the programme, and agreed results are realised within project timescales;

·         Develop and embed a culture of continuous improvement within the operational teams supported;

·         Run internal learning events for operational team members that are interested in building continuous improvement and change capability;

·         Support operational leadership to build engagement and buy-in to service improvement work;

·         Share lessons learned, tools and templates with colleagues to build internal improvement capabilities;

·         Act as an ‘antenna’ for improvement and innovation within the Trust. Proactively engage with external networks to both share and learn from good practice.

D.   Personal Development

·         May The post holder is responsible for delivery and oversight of cumulative improvement projects that equate to a £million value and realisable cost improvement benefit. For example, the role will have responsibility for delivery of 3-4 improvement projects aligned to divisional services that span the Trust’s clinical divisions (one basket of services for this role as an example is diagnostic improvement – Endoscopy, Imaging, Pathology plus maternity, Urgent and Emergency care which equate to £multi-M)

·         The post holder will actively participate in developing the basket of initiatives that will form the annual portfolio of improvement initiatives, with the scope of the realisable financial benefits for the Trust.

·         The post holder is a delegated signatory within the Trust’s Scheme of Delegation for the departmental budget to the value of £1000 per item.

E.   Service and Policy Development

·         Accountable for maintaining and updating accurate programme and project documentation to an auditable standard;

·         Maintain a full and accurate audit trail of decisions, actions, outputs, issues, milestone plans, updates and highlight reports;

·         Review and develop the documentation periodically.