Job overview

Delivering Responsive Patient Pathways in a Dynamic Clinical Environment

Are you an organised, proactive and compassionate individual looking to support patient care in a fast-paced clinical setting? We have an exciting opportunity for a Medical Secretary to join our ENT Department at Peterborough City Hospital.

What We’re Looking For

• Excellent administrative and organizational skills, with experience in a healthcare or similar environment.
• Strong communication skills to manage internal/external telephone enquiries and email correspondences.
• Ability to multitask and adapt to a busy clinical setting.
• A patient-focused and confidential approach to work, demonstrating initiative and tact.

If you’re ready to make a meaningful impact in the ENT Department, ensuring patient pathways run smoothly and efficiently, we’d love to hear from you!

Apply now to join our dedicated team and support high-quality care at Peterborough City Hospital.

Main duties of the job

About the Role

You will play a crucial part in ensuring our consultants, specialist nurses, and medical teams can provide efficient, patient-centred pathways. Your responsibilities will include:

• Validating e-track queries and managing Information Services reports.
• Handling telephone enquiries (internal and external).
• Providing direct administrative support to Consultants and Nurse Specialists.
• Managing and adjusting clinic requests/cancellations using the Clinicman system.
• Monitoring and responding to email inboxes.
• Ensuring the smooth running of the ENT Office, offering comprehensive secretarial and administrative support.

• Deliver efficient and comprehensive medical secretarial tasks to meet service needs.
• Work flexibly across specialty teams as required, adapting to service developments.
• Respond to enquiries from clinics, wards and external stakeholders, ensuring good communication and appropriate referrals.
• Use initiative and tact while maintaining confidentiality at all times.
• Liaise with patients, consultants/teams, pre-assessment centres, wards and other departments, providing excellent service to patients and their families.

Working for our organisation

Priority will be given to colleagues identified as at risk through the Trust’s redeployment process.