Job summary
- Main area
- Urgent and Emergency Care
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- 37.5 hours per week (full time)
- Job ref
- 176-U-6140546-A
- Employer
- North West Anglia NHS Foundation Trust
- Employer type
- NHS
- Site
- Peterborough City Hospital
- Town
- Peterborough
- Salary
- £50,952 - £57,349 per annum
- Salary period
- Yearly
- Closing
- 09/05/2024 23:59
Employer heading
Service Manager - Urgent Care - Peterborough
Band 8a
Job overview
Are you ready to join the senior leadership team in Urgent and Emergency Care (UEC)?
We are looking for an experienced Service Manager to provide operational leadership and effective services delivery across Urgent & Emergency services at Peterborough City Hospital, Hinchingbrooke Hospital and Stamford and Rutland Hospital.
You will collaborate closely with the Deputy Divisional Operations Director, Service Managers, and Clinical and Nursing Leads within the division to implement our Urgent and Emergency Care operational and transformation agenda across the Trust, demonstrating a successful record of leadership and project management accomplishments.
As the main point of contact for resolving any operational issues on a daily basis, you will be able to keep calm and be an empathetic and compassionate leader who can operate effectively within a high-pressured environment.
Aiming to be a champion in providing excellent patient care, you act as role model in inspiring a high performance, inclusive and supportive culture that strives for service innovation, improvement and development.
You will have previous management and leadership expertise in Urgent and Emergency care with a sound knowledge of processes including the legislation and policy relating to health and social care, and keen interest in innovation and achieving excellence.
If you wish to learn more about the role, please contact Nicola Nightingale, Deputy Divisional Operations Director – UEC at [email protected].
Main duties of the job
You will be responsible for the operations leadership and management for your responsible service such as coordinate the planning, development and implementation of service improvement.
You will provide cross cover within the Urgent and Emergency Care services across all sites as required.
You will lead the service areas you are responsible for ensuring the delivery of key targets within the budgeted resources available. You will contribute to strategic and annual business planning for your service areas, including the engagement of senior medical and other staff, as required.
You will support the clinical governance processes within your areas and assist in the management of risk.
Working for our organisation
We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.
As part of our commitment to supporting our employees we offer a range of benefits including:
- Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
- Membership of the NHS Pension Scheme:
- Flexible working opportunities;
- Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Opportunities for career development and training to help you progress in your role;
- Wellbeing support and activities to promote a healthy work environment;
- Access to our in-house physiotherapy service;
- On-site canteens offering subsidised meals;
- Subsidised staff parking (currently free);
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Detailed job description and main responsibilities
Please see attached job description and person specification for additional information regarding this post.
Person specification
Experience and Knowledge
Essential criteria
- Management experience in an Urgent and Emergency care setting with a sound knowledge of processes including the legislation and policy relating to health and social care.
- Experience of the management of patient flow
- Proven experience in an operational management role and experience of managing change
- Demonstrable success in project management/ service redesign.
- Proven success in delivering change and performance with and through management and clinical teams.
- Experience of managing a multidisciplinary team and ability to build high performance teams.
- Experience of budget and staff management.
- Experience of dealing with complex and/or sensitive information and unpredictable situations.
- Good working understanding of the changing NHS environment.
- Proven track record of writing high quality reports, production of business cases and presenting data clearly
- Competence at reporting and interpreting trends
- Experience of adapting strategy into an operational environment
- Experience in complaints handling
Education and Qualifications
Essential criteria
- Relevant first degree, equivalent professional qualification or suitable experience
- Significant experience in a senior management role
Skills and Abilities
Essential criteria
- Effective written and verbal communication skills
- Ability to work within and across teams to meet project demands
- Ability to provide & receive contentious information
- Planning and management of service redesign, including demand and capacity
- Ability to act under own initiative and work to deadlines
- Ability to develop and maintain good working relationships internally and externally
- Excellent IT and financial skills including the ability to create and handle large document using word processing skills, producing spreadsheets and analysis for presentation at meetings
- Ability to manage and deliver to deadlines and within resources
- Ability to analyse complex problems and to develop practical and workable solutions to address them;
- Ability to think and plan creatively, and to prioritise work programs in the face of competing demands;
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Demonstrated patient focus
- Ability to manage own time effectively and to be able to plan and manage own work programme
Desirable criteria
- Knowledge of Effective management and leadership of NHS staff
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Nicola Nightingale
- Job title
- Deputy Divisional Operations Director - UEC
- Email address
- [email protected]
- Telephone number
- 01733 673003
- Additional information
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