Job summary
- Main area
- Admin Apprenticeship
- Grade
- Apprenticeship
- Contract
- Fixed term: 18 months (Apprenticeship contract - 18 months from start date)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 001-AC029-0126
- Employer
- Cardiff and Vale University Health Board
- Employer type
- NHS
- Site
- University Hospital of Wales
- Town
- Cardiff
- Salary
- £18,571.80 per annum
- Salary period
- Yearly
- Closing
- 08/02/2026 23:59
Employer heading
IT Service Desk Apprentice
Apprenticeship
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Job overview
As an Apprentice you will be required to assist with the provision of a comprehensive and effective service to support the smooth and efficient running of the Service Desk. You will also be required to communicate effectively and courteously with a range of internal/external personnel and work as part of a team within the service support function delivering a high quality service on behalf of the UHB.
To attend regular review meetings with the supervisor and assessor, leading to a Foundation Apprenticeship in Digital Application Support Level 2.
This qualification consists of:
- · Level 2 Knowledge certificate as appropriate (to be agreed)
- · Essential Skills Wales Level 1 in Communication
- · Essential Skills Wales Level 1 in Application of Number
- · Essential Skills Wales Level 2 in Digital Literacy
This post is fixed term for 18 months from start date due to apprenticeship contract.
Main duties of the job
Supporting IT issues and requests for over 15,000 members of staff within Cardiff and Vale over many different site locations. We provide support on the phones and troubleshoot issues remotely or physically. We manage IT projects and the successful candidate will be able to support these as well as carrying out their daily duties.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
For further details on these aspects of the job role please see job description and person specification.
Please note if you are already degree qualified you will be ineligible to apply due to Welsh Government funding criteria on the level 2 qualification.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Minimum of 5 GCSEs (Grades A-C) including Maths and English
Experience
Essential criteria
- Knowledge of Microsoft Packages
Desirable criteria
- Work Experience
Skills & Abilities
Essential criteria
- Good Communication Skills / Ability to Work as part of a team
Desirable criteria
- Customer Service Experience / Troubleshooting PCs, Laptops & Printers / Troubleshooting Software and Mobile Devices
Personal Attributes
Essential criteria
- Self Motivated & Enthusiastic / Passion for working in IT / Flexibility regarding shift pattern
Special Knowledge
Desirable criteria
- Understanding of Local area networks and Wide area networks / Understanding of server technologies, such as File Sharing and User accounts / Understanding of ICT Security technologies, such as Anti-Virus and Firewalls
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Gary Marklew
- Job title
- IT Service Desk Manager
- Email address
- [email protected]
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