Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (To be agreed)
Job ref
001-AC056-0226-A
Employer
Cardiff and Vale University Health Board
Employer type
NHS
Site
National Centre of Electronic Assistive Technology, Rookwood Hospital
Town
Cardiff
Salary
£25,313 - £26,999 per annum
Salary period
Yearly
Closing
12/04/2026 23:59

Employer heading

Cardiff and Vale University Health Board logo

Senior Administration Assistant

Band 3

WHO WE ARE:

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.

We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:

·         We are kind and caring

·         We are respectful

·         We have trust and integrity

·         We take personal responsibility

OUR REGION:

Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.

Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086


 

Job overview

To provide reception, and a range of office, clerical and administrative duties, maintaining an efficient and friendly service to patients, relatives and visitors. 

·       To support the manager and the administrative team in the administrative function as required. From call handling to booking patient visits for the Clinical Team.

·       To receive calls and emails from patients and stake holders to report fault with equipment; identify problem, give troubleshooting advice to resolve the fault if possible; if not then organise for an appointment or a visit by a Clinical Technologist to repair the equipment, or arrange courier collection.

·       To utilise the computerised ALAS Patient Management System (BEST). Use of Oracle for ordering, receipt, control and distribution of equipment.

Main duties of the job

Clinician visit booking will be a significant part of the role.  Please see job description and personal specifications for full details. 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Oracle for ordering, receipt, control and distribution of equipment

Working for our organisation

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services.   Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

 

Person specification

Qualifications

Essential criteria
  • Meets all essential criteria as per attached job description/person specification
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Experience

Essential criteria
  • Meets all essential criteria as per attached job description/person specification
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Skills and Attributes

Essential criteria
  • Application form and interview
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Other

Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Employer certification / accreditation badges

Veteran AwareApprenticeships logoAge positiveDisability confident leaderhyderus o ran anableddAccredited Living Wage EmployerDefence Employer Recognition Scheme (ERS) - GoldArmed Forces CovenantDFN Project Search LogoStonewall Top 100 Employers in 2023Stonewall Top 100 Employers in 2023Core principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Richard Amos
Job title
EAT Coordinator
Email address
[email protected]
Telephone number
02920 313976
Additional information

Please get in touch for further information, visits to the service can be arranged upon request. 

Apply online nowAlert me to similar vacancies