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Job summary

Main area
Bank
Grade
2
Contract
Bank
Hours
Flexible working - bank
Job ref
001-CVBank-CAV247R-Jun25
Employer
Cardiff and Vale University Health Board
Employer type
NHS
Site
Various
Town
Cardiff
Salary
£23,970 per annum pro rata
Salary period
Yearly
Closing
16/06/2025 23:59

Employer heading

NHS

Dispatcher/Receptionist- CAV 24/7

2

If you are shortlisted for interview for this post you will receive notification via email. Therefore, please ensure that you check your email account regularly as all information/messages regarding this post including interview dates and times will only be sent to your account. If you are not shortlisted for interview you will also be notified.

The following applies to General Recruitment only (excludes Medical and Dental applicants)

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email, this will come from the Recruitment team.

By submitting your application, you are giving your permission to the following:

  • Receiving your conditional appointment letter via email, which will contain personal information, e.g. your name, address, job details, salary scale
  • Some elements of your Electronic Staff Record transferring to other workforce systems in order to support and manage your recruitment and employment within the Organisation
  • Recruitment checking your Professional Registration online, where applicable


Please provide an e-mail address for each referee to avoid delays with the Appointment Process

 


 

Job overview

To undertake reception duties for the CAV 24/7 Service and ensure that patients appointments are efficiently and effectively administered.
• To provide support to the Clinical workforce that provide home visits to patients.
• To manage workload so that it is evenly dispatched to enable clinicians to attend to patients in a timely manner. Where the service fails to attain the
relevant targets, dispatchers are required to comfort call patients to advise of delays and offer reassurance.
• To follow Data Protection guidelines as the role provides full access to patient information.

Main duties of the job

• The CAV 24/7 Dispatcher and Receptionist will form part of a team who will assist the wider CAV team to provide an effective OOH service,
adhering to accepted policies and procedures. The CAV 24/7 Dispatcher and Receptionist are expected to work in a flexible way ensuring
efficient service delivery.
• The post holder will be required to cross-cover for other Dispatchers/Receptionists as and when required.
• The post holder is required to dispatch cases to the relevant areas of the service in a timely manner. Monitor SLA agreements and comfort call
when service demands do not enable all cases to be dealt with within the specified timescales.

Working for our organisation

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services.   Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. 

Person specification

Qualifications

Essential criteria
  • Basic education

Experience

Essential criteria
  • Experience of working with the public
  • Previous IT experience
Desirable criteria
  • Knowledge of PC based systems/operations
  • Reception experience

Skills

Essential criteria
  • Good organisation skills.
  • Good communication skills
  • IT Skills
  • Reliable
  • Good communicator
  • Approachable
  • Good team player/ team worker
  • Flexibility towards working hours

Employer certification / accreditation badges

Veteran AwareApprenticeships logoAge positiveDisability confident leaderhyderus o ran anableddAccredited Living Wage EmployerDefence Employer Recognition Scheme (ERS) - GoldArmed Forces CovenantDFN Project Search LogoStonewall Top 100 Employers in 2023Stonewall Top 100 Employers in 2023Core principles

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Lorelei Buck
Job title
Recruiting Manager
Email address
[email protected]
Telephone number
02921 845717

If you have problems applying, contact

Address
Penlan Road
Penarth
CF64 2XX
Telephone
02920 716200
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