Job summary
- Main area
- Children, Young People and Families Health Services
- Grade
- Band 3
- Contract
- 19 months (Fixed term until March 2027 - to meet the needs of the service)
- Hours
- Part time - 22.5 hours per week (Monday to Friday, between hours of 8am and 5pm)
- Job ref
- 001-AC158-0825
- Employer
- Cardiff and Vale University Health Board
- Employer type
- NHS
- Site
- St David's Children Centre, St David's Hospital
- Town
- Cardiff
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 07/08/2025 23:59
Employer heading

Team Secretary - Children, Young People and Families Health (CYPFH)
Band 3
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Job overview
The Children, Young People and Family Health Services Directorate, have an exciting opportunity for motivated and enthusiastic individual to join us to support secretarial and administrative services within the allocated Care Group of the Children, Young People and Families Health Service Directorate.
The successful applicants should have a proactive and friendly attitude and be able to demonstrate excellent administrative / secretarial experience and be able to meet the main duties of the role. In addition, excellent customer service skills and experience are essential for this role.
It’s important that you are an exceptional communicator with experience of working in a busy environment and interactions with the public. Applicants will be expected to be organised and efficient and have the ability to prioritise requests and to deal with conflicting demands. A high level of attention to detail supported by relevant ICT skills is essential and proven skills and experience of providing previous administrative / secretarial support to large teams.
If this sounds like you and you want to join us in delivery high quality services to children and young people, then please submit your application, we look forward to hearing from you.
Main duties of the job
The Team Secretary will provide a comprehensive, confidential and quality secretarial and administrative service to the identified team within the allocated Care Group of the Children, Young People and Families Health Services Directorate.
The post holder will take line management responsibility for designated staff and provide administrative, clerical and secretarial support which will include word-processing, managing mail, use of databases and Microsoft office applications, answering telephone calls, appointment booking/clinic co-ordination, liaising with families and clinicians, managing generic inboxes and general administrative duties such as photocopying and filing.
The post holder will also be required to assist with the timely co-ordination of legal requests received within the directorate.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level
- NVQ 3 or equivalent qualification and/or experience
Experience
Essential criteria
- Previous secretarial / office experience
- Experience of working within a patient focused environment
- Experience of working within a team
- Experience in working with the public
- Use of IT, including Microsoft Word & Excel
Desirable criteria
- Previous NHS experience
- Knowledge of patient record systems e.g. PARIS
Skills
Essential criteria
- Good communication skills both written and verbal
- Good interpersonal skills
- Good organisational skills
- Able to use own initiative
- Understanding and awareness of confidentiality
- Accurate and efficient typist
- Ability to prioritise work
- Time management
- Knowledge of IT software and applications including the Microsoft Office Suite.
Special Knowledge
Essential criteria
- Information Governance and knowledge of NHS data definitions and terminology.
- GDPR 2018
Desirable criteria
- Knowledge of strategic direction of Cardiff and Vale UHB
Personal Qualities
Essential criteria
- Patient, friendly and courteous
- Flexible and adaptable approach to the service
- Confident and assertive
- Resilient
- Able to work under pressure
- Ability to work in a team and on own initiative
- Methodical and reliable
Desirable criteria
- Able to speak Welsh
Other
Essential criteria
- Be able to travel to other sites across the UHB on occasion
- Ability to travel between sites in a timely manner.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Cerys Davies
- Job title
- Administrative & Operational Manager
- Email address
- [email protected]
- Telephone number
- 02921 836789
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