Job summary
- Main area
- Crisis Worker
- Grade
- Band 4
- Contract
- Permanent: 16.00 - 23.00 based in SARC then on call from 23.00 - 8am
- Hours
- Part time - 28 hours per week (must be able to commit to one weekend per month on call)
- Job ref
- 001-ACS050-0326
- Employer
- Cardiff and Vale University Health Board
- Employer type
- NHS
- Site
- Ynys Saff Sexual Assault Referral Centre Cardiff Royal Infirmary
- Town
- Cardiff
- Salary
- £27,898 - £30,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 08/04/2026 23:59
Employer heading
Twilight Shift Crisis Worker
Band 4
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job overview
Ynys Saff Sexual Assault Referral Centre based within Cardiff Royal Infirmary provides a safe space, specialist support and dedicated care for men, women and children who have been sexually assaulted.
An exciting opportunity has arisen for a Crisis Worker to join the team. The post holder will provide high‑quality, person‑centred crisis intervention to individuals following sexual trauma.
Working as part of a multidisciplinary team, the Crisis Worker will contribute to the assessment, management, and support of people presenting in crisis. The role requires a compassionate, trauma‑informed approach.
This is an on site role 16.00 - 23.00 and following this, the post holder will be on call until 8am the following morning, should police request the use of the SARC through the night. Call outs are paid at a time and a half. Access to transport is essential for this post.
There are times when the postholder may be expected to attend other NHS sites, custody suites or a person's home.
Main duties of the job
To provide support, information and crisis management to clients attending the SARC in partnership with the police and forensic service provider.
To provide support and information to clients that do not wish police involvement initially, discussing the process of a self referral examination and assisting with the recording and storing of forensic samples
All SARCs in England and Wales are currently waiting to be accredited to ISO 15189 Forensic Accreditation Standards to reflect the high standard of care and forensic integrity for cases that may be heard at Crown Court. Crisis Workers will follow processes as set down by the Quality Management System, including a thorough forensic clean of the examination area to ensure forensic integrity is maintained at all times. A willingness to provide a DNA samples for the police Staf Elimination Database is required, this will be discussed at interview.
Due to the nature of the role, we will only accept applications from female candidates (exempt under the Equality Act 2010, Schedule 9, Part 1)
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "apply now" to view in TRAC.
Person specification
Qualifications
Essential criteria
- Educated to NVQ Level 4 or above in a relevant subject, e.g Psychology, Law, Sociology
- Relevant experience in mental health setting, criminal justice system, domestic violence setting
Desirable criteria
- Counselling skills
Experience
Essential criteria
- Experience of working with vulnerable adults or children
- Experience of working in a multi disciplinary team
- Experience of making decisions and taking appropriate action
Desirable criteria
- Experience of working with individuals in a trauma setting
- experience of working with victims of crime
Skills
Essential criteria
- Excellent interpersonal and communication skills
- Ability to work on own initiative
- Able to treat people with respect and dignity
- Able to communicate with distressed service users and their supporters
- Able to use IT effectively
Special knowledge
Essential criteria
- Knowledge of the role of SARC
- Knowledge of safeguarding procedures
Desirable criteria
- Knowledge of the impact of sexual violence on adults and children
Personal Qualities
Essential criteria
- Calm under pressure
- Organised
- Ability to show compassion and empathy
- Non judgemental
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Tracey Cooper
- Job title
- SARC Manager
- Email address
- [email protected]
- Telephone number
- 02920 335795
- Additional information
Please call SARC 02920 335795 if you require further information on the role.
List jobs with Cardiff and Vale University Health Board in Allied Health Professions or all sectors










