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Trosolwg o'r swydd

To support the Health Boards Telecommunications users, and to assist in the management of the Health Boards Telecommunications infrastructure and the associated Applications and Peripherals.

Staffing of the Telecoms Management Centre (TMC).

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Prif ddyletswyddau'r swydd

Respond to Helpdesk calls from users.

Assume full responsibility for assigned calls

To receive calls from users locked out from an application and release the account through agreed procedures.

To add, delete and amend user profiles to the various applications.

To visit users when necessary.

To visit users to provide instruction and/or support in the operation of Telecoms equipment and/or related applications.

To liaise with and direct the Telecoms Maintenance Contractors in the resolution of Telecoms faults.

To liaise with and assist the Telecoms Maintenance Contractors in the installation and/or modification of equipment and/or services.

To organise and allocate work to wiring Contractors on a daily basis.

Ensure that all locally held Telecoms ‘stock’ are logged and tracked. 

The recording, checking and payment of Telecoms contractors’ invoices. 

Assist in the ‘day to day’ management of the Telecoms budget.

Assist in the management of application ‘Licences’.

Assist in the production of routine statistical information.

To provide technical support and advice to the mobile phone users.

To liaise with the mobile phone suppliers for all technical issues including the activation of new and/or replacement mobile devices.

Any additional duties that may be defined by the Telecommunication Manager or the Deputy Telecommunication Manager.

To liaise with contractors and suppliers.

To control contractors in accordance with the Control of Contractor Policy.

Gweithio i'n sefydliad

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services.   Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is  “Caring for People, Keeping People Well”, and our  vision is that every person’s chance of leading a healthy life should be equal.   As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing.    We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research.   Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.    

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions.    Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline.  Whether city life or rural living, Cardiff  and the Vale offers the best of both worlds.