Job summary
- Main area
- Pre-Operative Assessment
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 001-AC111-0426
- Employer
- Cardiff and Vale University Health Board
- Employer type
- NHS
- Site
- 2nd Floor, Lakeside Wing, University Hospital of Wales
- Town
- Cardiff
- Salary
- £26,300 per annum
- Salary period
- Yearly
- Closing
- 08/04/2026 23:59
Employer heading
Receptionist
Band 2
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job overview
The Pre‑Operative Assessment (POAC) Directorate at Cardiff and Vale UHB is seeking an enthusiastic and motivated individual to join our reception team. As the first point of contact for patients attending the service, you will play a key role in delivering a welcoming and supportive experience.
Main duties of the job
• Provide a positive and courteous front‑of‑house service by meeting and greeting patients and completing clerking‑in procedures on arrival.
• Manage patient appointments, including adding patients to waiting lists, booking, cancelling and amending appointments to ensure accurate records and optimal use of clinic capacity.
• Process referrals promptly, prioritising urgent cases as required. Identify and escalate any referrals that do not meet access criteria for supervisory review.
• Work collaboratively with the Pre‑Operative Assessment nursing team, providing clerical support to ensure the smooth day‑to‑day running of the department.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
The Pre‑Operative Assessment (POAC) Directorate at UHW is seeking an enthusiastic and motivated individual to provide comprehensive administrative support for the day‑to‑day running of our clinics. The post holder will ensure that all duties are carried out efficiently and to the highest standard, supporting the delivery of safe, effective and patient‑centred care across the Directorate.
We are looking for someone who embodies our core values: caring for the people we serve and the colleagues we work alongside; building relationships based on trust and respect; taking personal responsibility; treating everyone with kindness; and acting with integrity.
The successful applicant will be reliable, flexible in meeting service needs, and confident working in a busy and fast‑paced environment. Experience in an administrative, front‑of‑house role is desirable.
Person specification
Qualifications
Essential criteria
- Good standard of Education. GCSE Level or Equivalent experience
Experience
Essential criteria
- Previous Reception Experience
Desirable criteria
- Previous NHS Experience
Skills
Essential criteria
- Good Communication Skills Keyboard Skills Good Organisational Abilities
Desirable criteria
- Good Knowledge of Microsoft Office including Excel
PERSONAL QUALITIES
Essential criteria
- Excellent Telephone Manner Pleasant Personality Ability to work under pressure Ability to work on own initiative
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Clair Davies
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 02920742412
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