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Job summary

Main area
Service Improvement
Grade
Band 7
Contract
Permanent
Hours
37.5 hours per week (Full Time 37.5 hours per week)
Job ref
001-AC178-0925
Employer
Cardiff and Vale University Health Board
Employer type
NHS
Site
Woodland House
Town
Cardiff
Salary
£48,527 - £55,532 per annum
Salary period
Yearly
Closing
22/09/2025 23:59

Employer heading

Cardiff and Vale University Health Board logo

Service Improvement Manager

Band 7

WHO WE ARE:

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.

We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:

·         We are kind and caring

·         We are respectful

·         We have trust and integrity

·         We take personal responsibility

OUR REGION:

Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

 


 

Job overview

Can you Contribute?

Your Role - ‘an improvement leader who will support organisational system wide change’.

We have an exciting opportunity for a Service Improvement enthusiast to apply for the post of Service Improvement Manager within the Shaping Change team.

As a core part of the Shaping Change team, Service Improvement Managers are at the heart of a group created to autonomously work on some of the many improvement projects that need to be delivered in line with organisational priorities, actively champion change and support the development of improvement capability through training and mentoring individuals and teams

Who You Are:
To be successful in this role you have experience of implementing improvement and/or transformation projects within systems, a good knowledge of service improvement tools and techniques, and an appropriate educational background.
Typically:

  • Qualified to Degree level or demonstrable equivalent experience
  • Competent, relevant experience
  • Data handling skills, as well as developed MS Excel /Power BI skills.
  • Recognised training in Continuous Improvement e.g. Lean, Six Sigma, Model for  Improvement at an appropriate level    

Main duties of the job

The Shaping Change Team is a multi-disciplinary team of clinicians, educators and operational managers with skills in both continuous quality improvement and project implementation. Our mission is to support everyone to improve and transform services with the vision that 'everyone can make it better'. The team develops Change capability whilst supporting the delivery of several specific, complex, UHB system wide and service specific improvement and transformation programmes. These programmes contribute to the UHB achieving key elements of its transformational change vision aimed at reducing harm, waste and variation.

To meet our dynamic requirements, you would be working with process improvement methodologies and projects, gathering and interpreting data and working with multi disciplinary teams at all levels throughout the organisation.

JOB PURPOSE

To manage and drive the development and implementation of cross–organisation, complex, improvement programmes. These will include managing operational efficiency projects and, when appropriate, to support Clinical Board strategy development working closely with Clinical Board Teams and Clinicians.

The post holder will  support capacity & capability building across the organisation through improvement skills training, one to one knowledge transfer & coaching. 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. 

Working for our organisation

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac 

Person specification

Qualifications

Essential criteria
  • Degree or equivalent experience
  • Evidence of recent personal development in service improvement to post graduate diploma level e.g. quality improvement methodologies such as Lean or Six-Sigma
  • Evidence of recent personal development at a senior level
Desirable criteria
  • Recognised Improvement qualification e.g. Six Sigma Green Belt

Experience

Essential criteria
  • Relevant improvement or change management experience either as leading a whole programme or implementing service improvements in own department with demonstrable benefits
  • Proven record of change management at a senior level
  • Experience in the management of healthcare improvements or experience of working with the NHS or similar complex organisations in the delivery or management of operational services
Desirable criteria
  • Experience/knowledge of working within the NHS or related organisation in the delivery or management of operational services

Special knowledge

Essential criteria
  • Knowledge of MS-Office suite of software, particularly Word and Excel
Desirable criteria
  • MS-Programme and MS-Powerpoint
  • Knowledge of UHB information systems e.g. PMS, Business Intelligence System, Clinical Portal, Ward Clinical Workstation

Employer certification / accreditation badges

Veteran AwareApprenticeships logoAge positiveDisability confident leaderhyderus o ran anableddAccredited Living Wage EmployerDefence Employer Recognition Scheme (ERS) - GoldArmed Forces CovenantDFN Project Search LogoStonewall Top 100 Employers in 2023Stonewall Top 100 Employers in 2023Core principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Nick Tyson
Job title
.
Email address
[email protected]
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