Job summary
- Main area
- Supporting victims of sexual assault
- Grade
- Band 4
- Contract
- Permanent: must be able to cover 4 weekend 24 hour shifts in a month and 1 hour per month will be paid for the rota meeting when not on shift
- Hours
- Part time - 6.25 hours per week (hours 16.00 -21.00 in SARC then on call from21.00. 4 week shift pattern, 3 weeks work one night, one week, 2 nights)
- Job ref
- 001-ACS096-1025
- Employer
- Cardiff and Vale University Health Board
- Employer type
- NHS
- Site
- Cardiff Royal Infirmary
- Town
- Cardiff
- Salary
- £27,898 - £30,615 on call basic rate and call outs paid time and a half
- Salary period
- Yearly
- Closing
- 23/10/2025 23:59
Employer heading

Twilight Out of Hours Crisis Worker
Band 4
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Job overview
Ynys Saff Sexual Assault Referral Centre is seeking a compassionate, resilient, and dedicated Crisis Worker to provide immediate and ongoing support to adults and children who have experienced sexual assault.
Do you possess the following:
- Empathy, patience, and emotional resilience in high-pressure situations
- Strong communication skills and the ability to build trust quickly
- Understanding of trauma, safeguarding, and the dynamics of sexual violence
- Ability to remain calm and resourceful in crisis situations
- Flexibility to work evenings, weekends, and on-call shifts as needed
This is not just a job. The work is emotionally demanding and often complex, but the impact is profound. You will be a lifeline for survivors at their most vulnerable, helping them reclaim a sense of safety, dignity, and hope. Every conversation, every moment of support, can be a turning point in someone’s life.
Main duties of the job
As a Crisis Worker, you will be the first point of contact for individuals in crisis, offering emotional support, advocacy, and practical assistance in a safe and non-judgmental environment. You will work closely with survivors, their families, and multidisciplinary teams including Police, the Sexual Offence Examiner, and Social Services to ensure survivors receive the care and protection they need. Following the completion of the forensic medical, you will be expected to carry out a thorough clean of the forensic area as set down by the ISO 15189 Forensic Accreditation Standard.
All SARCs in England and Wales are currently waiting to be accredited to ISO15189 Forensic Standards to reflect the high standard of care and forensic integrity for cases that may be heard at Crown Court. A willingness to provide a DNA sample for the police Staff Elimination Database is required. This will be discussed further at interview.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
Please see that attached Job Description and Person Specification for further details.
Due to the nature of the role, we will only accept applications from female candidates (exempt under the Equality Act 2010, Schedule 9, Part 1)
Person specification
Qualifications
Essential criteria
- Educated to NVQ level 4 or above
- Relevant experience in mental health setting, criminal justice system, domestic violence setting
Desirable criteria
- Counselling skills
Experience
Essential criteria
- Experience of working with vulnerable adults or children
- Experience of working in a multi disciplinary team
- experience of making decisions and taking appropriate action
Desirable criteria
- Experience of working in a trauma setting
- experience of working with victims of crime
Skills
Essential criteria
- Excellent interpersonal and communication skills
- Ability to work on own intiative
- Able to treat people with respect and in an empathic and non judgemental way
- Able to work with people in distress
- effective use of IT
Special Knowledge
Essential criteria
- Knowledge of the work of SARC
- knowledge of safeguarding procedures
Desirable criteria
- understanding of the affect of sexual trauma in adults and children
Personal Qualities
Essential criteria
- calm under pressure
- able to work in a confidential setting
- shows respect to team members and service users
- shows compassion
- committed
Desirable criteria
- ability to speak welsh
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Tracey Cooper
- Job title
- SARC Manager
- Email address
- [email protected]
- Telephone number
- 02920 335795
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