Job summary
- Main area
- Communication
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC236-1025
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Cardiff
- Salary
- £31,516 - £38,364 per annum
- Salary period
- Yearly
- Closing
- 13/10/2025 23:59
Employer heading
Communications Officer
Band 5
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
As Communications Officer you will work with the Communications Team to raise the profile of DHCW and contribute to the successful delivery of the communications strategy and communications plan. The post holder will be required to support both internal and external communications activities.
Main duties of the job
As Communications Officer you will:
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Support the organising of DHCW events with the senior communications officer and support teams within DHCW to register for external events.
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Support the Senior Communications Officers to manage digital content.
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Provide professional communication advice on promotional materials and content.
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Support the Senior Communications Officers in the delivery of the digital communications strategy and support delivery of a forward-thinking, modern digital communications function for our organisation.
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The Communications Officer works under the general direction of the Senior Communications Officer but is expected to manage their tasks independently and with autonomy, seeking guidance and support when necessary.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
As Communications Officer you will:
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Monitor and manage the team's inbox and respond in a timely manner.
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Be adept at writing clear, engaging and creative copy for all our channels with support from the team and make independent choices on the best communication channels to issue comms.
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Influence and persuade committees and staff on appropriate communication approaches.
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Prioritise work according to business objectives and the current narrative.
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Take a proactive approach to staying ahead of digital trends and technologies.
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Manage, maintain and keep the stakeholder list up to date.
Person specification
Qualifications and Knowledge
Essential criteria
- Educated to Degree Level or appropriate Professional Qualification or equivalent experience.
- Evidence of further development/education/training
Desirable criteria
- Recognised/relevant professional qualification (Journalistic/PR/)
Experience
Essential criteria
- Evidence of relevant experience in a creative writing environment.
- Experience of working in a PR/Communications environment.
Desirable criteria
- Experience of working on health-related campaigns.
- Ability to speak Welsh.
Skills and Attributes
Essential criteria
- Digital skills in video, photography, Canva, Adobe, and Mura.
- Demonstrate innovative and creative thinking.
Desirable criteria
- Excellent planning, prioritising and organising skills.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Jenilee Cardy
- Job title
- Communication Manager
- Email address
- [email protected]
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