Job overview

To be responsible for call centre support with call answering, and data entry for transport requests.

The post holder will also provide basic administrative support to the Local Health Courier Services (HCS) function ensuring that an efficient and professional service is provided at all times.

Working in line with standard operating procedures, the post holder will undertake basic administrative duties and provide data entry support to fleet and transport scheduling systems on behalf of HCS.

Main duties of the job

The NWSSP Health Courier Service (HCS) has a vacancy for a Call Centre Administrative Assistant at our base in Cardiff on a permanent basis.  The role will require a dynamic, forward thinking individual to work in a busy call centre environment.  Duties will include answering routine, urgent and emergency calls, entering information onto our logistics planning system and allocating journeys via electronic means and other administrative duties.

The HCS provides the transportation of non-patient items including pathology, medical equipment, medical records, blood and associated blood products etc. This is an exciting opportunity to join a committed developing team.

Welsh Language skills are essential for this role.  We are looking for competency level 3+ in speaking, understanding, reading and writing in Welsh.  This level is also known as intermediate level.  You can check skills your skills level here:  Welsh Language Level Descriptors

Working for our organisation

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone.  To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.