Job overview

This post is fixed term/secondment until 26/07/2026 due to maternity leave

The  Recruitment Advisor undertakes day to day calls and administration of the Recruitment process for medical and non-medical areas.

To answer operational calls that come into the recruitment services helpdesk. Utilise the chosen software system in order to prioritise calls as soon as possible. Enter information into the system accurately and promptly. Provide advice to callers where appropriate

Provides support to the senior members of the Recruitment Team in the establishment of processes and systems of within recruitment.

Contributes to the All Wales National Recruitment agenda as necessary.

This post is fixed term/secondment until 26/07/2026 to meet the needs of the service.   If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.  

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

We are looking for an enthusiastic, committed, customer focused, individual who has had call handling experience to join our dedicated and successful Recruitment Team on the All Wales Helpdesk.

We are a dynamic and diverse team who are committed to providing an excellent recruitment service to Health Boards across Wales.

We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service.

We provide administrative recruitment support to Health Board managers and applicants using electronic systems as well as providing advice and guidance where needed so good computer, keyboard and communication skills are essential to the role.

If you share our values and feel that you can contribute to our team and the service we provide, regardless of your previous experience or educational background, we would welcome your application.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

This is a Hybrid role with the Contractual base being Companies House. There will be a requirement to attend the office a minimum of 1 day week. You will be provided with the support and equipment you will need to be able to work from home, but an internet/WiFi connection is essential.

Working for our organisation

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone.  To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.