Job summary
- Main area
- Help Me Quit Contact Centre Smoking Cessation Telephone Support Advisor
- Grade
- Band 4
- Contract
- 18 months (Fixed-term for 18 months until 31 March 2027 due to funding)
- Hours
- Full time - 37.5 hours per week (Shift work on a rota basis)
- Job ref
- 028-AC228-0925
- Employer
- Public Health Wales NHS Trust
- Employer type
- NHS
- Site
- Capital Quarter 2
- Town
- Cardiff
- Salary
- £27,898 - £30,615 per annum
- Salary period
- Yearly
- Closing
- 15/09/2025 23:59
Employer heading
Help Me Quit Smoking Cessation Telephone support advisor
Band 4
Welcome to Public Health Wales, the national public health organisation for Wales
Our vision is Working to achieve a healthier future for Wales
To find out more visit Public Health Wales and watch this video about our Strategic Plan
Working together, with trust and respect, to make a difference
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Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.
Job overview
Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent? If so, this role will be suited to you!
The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll that smoking makes on some of the most disadvantaged and vulnerable people in our society. We are looking for people who want to provide support to smokers and vapers who want to quit.
Main duties of the job
THIS IS A FIXED TERM CONTRACT ROLE FOR 18 MONTHS UNTIL 31ST MARCH 2027 DUE TO FUNDING.
We are looking for enthusiastic, highly motivated individuals with empathy skills who will become key members of the Help Me Quit Hub team.
This is a rewarding role where you will provide specialist behavioural support and advice to smokers and vapers who want to quit over the telephone, thereby making a real difference to individual’s health and wellbeing.
The post holder will be responsible for the coordination of a caseload of service users who actively want to undertake a quit attempt, and will take responsibility for ensuring assessment, formulation, planning, and delivery of behavioural support and pharmacotherapy advice for patients. All Training will be provided.
The Contact Centre Hub operates over a 6 day working week (Monday – Saturday), with working hours being 9am-8pm Monday and Wednesday, 9am-6pm Tuesday and Thursday and 9am-5pm Friday to Saturday, so you would work on a rota basis with other members of team. This role does not require you to work a weekend.
This is a Fixed-term role until 31 March 2027 working 37.5 hours per week and will be based in our Public Health Wales NHS Trust offices in Capital Quarter 2, Tyndall Street which is in the city centre 10 minutes from Queen Street and Central train stations and 15 minutes from Cardiff Bay.
Working for our organisation
We are Public Health Wales – the national public health agency in Wales. Our purpose is ‘Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.
We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Our Health and Well-Being Directorate and our World Health Organization Collaborating Centre for Investment in Health and Well-being (WHOCC) Directorates will soon be working as one. This means there will be changes to our team structures and we are advising candidates that some roles may be subject to change in the coming 12 months. Changes for staff could include a change in line manager or variations to job descriptions. If changes are required, these will be discussed fully with those affected, in accordance with our Organisational Change Policy.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 or relevant equivalent experience
Desirable criteria
- Recognised qualification in counselling, behavioural change or health promotion (e.g. certificate / diploma, Open University)
- Degree in relevant subject or equivalent experience
Experience
Essential criteria
- Experience of providing client/patient centred services in a health or social care setting
- Experience of health education / one to one counselling on health issues
Desirable criteria
- Experience in delivering specialist one to one smoking cessation support
Skills
Essential criteria
- Organisation and time management skills
- Familiar with Microsoft Office
- Record keeping – updating files on bespoke databases
- Ability to plan efficiently
- Good people skills
Desirable criteria
- Ability to speak Welsh
Knowledge
Essential criteria
- Understanding of the principles and practice of client confidentiality
- Health related behaviour and change strategies
- Understanding the requirements of safeguarding policies and procedures
Desirable criteria
- Knowledge of public health practice, health promotion theories and approaches, particularly behaviour change
- Smoking cessation guidelines and practice and wider tobacco control policy
- Use of smoking cessation client management software (e.g. Quit Manager / QM10)
Personal Attributes
Essential criteria
- Ability to work as part of a team
- Ability to work independently to agreed objectives
- Willing to work flexible hours
- Ability to convey clear messages to clients through excellent verbal communication
- Able to work evenings (5pm - 8pm) on a regular basis
Desirable criteria
- Ability to positively influence the actions of others.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Richard Quatermass
- Job title
- Help Me Quit National Co-Ordinator
- Email address
- [email protected]
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