Job vacancy: IT Support Specialist, Public Health Wales NHS Trust, Cardiff

Job summary

Main area: IT Support
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 028-AC174-0725-A

Employer: Public Health Wales NHS Trust
Employer type: NHS
Site: Capital Quarter 2
Town: Cardiff
Salary: £31,516 - £38,364 per annum
Salary period: Yearly
Closing: 27/07/2025 23:59

IT Support Specialist

Band 5

Welcome to Public Health Wales, the national public health organisation for Wales

Our vision is Working to achieve a healthier future for Wales

To find out more visit Public Health Wales and watch this video about our Strategic Plan

Working together, with trust and respect, to make a difference

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.

Detailed job description and main responsibilities

Detailed job description and main responsibilities

High level of colleague/team communication and relationship skills. Demonstrates extensive knowledge relevant to the field, supported by formal qualifications, training, and professional experience.

Employs critical thinking to assess situations, weigh options, and makes informed decisions, often under pressure. Leads the creation or refinement of policies and procedures to align with organisational goals and regulatory standards. Drives the implementation of new services or improvements, ensuring they meet stakeholder needs and deliver measurable impact. Supports managing physical assets, such as technology, facilities, or equipment, ensuring proper maintenance and usage. Ensures compliance with data protection laws and best practices, safeguarding sensitive information. Collaborates with stakeholders and colleagues to develop and test new methodologies, tools, or strategies to improve practices or outcomes. Able to translate research findings into actionable improvements or initiatives.

Qualifications

Essential

Literate and numerate.

Degree in IT related subject OR equivalent qualifications OR equivalent experience

Desirable

- Professional IT qualification such as MCP or CCNA or graduate diploma level equivalent OR equivalent experience.

- Successfully completed relevant formal specialist IT training courses.

Experience

Essential

- In-depth experience of working in a Windows based PC TCP/IP network environment in an IT support role.

- Experience in a technical implementation role with Windows server systems, desktop/laptop PC deployments.

- Experience of working in a Windows Active Directory environment.

- Experience of working with Unified Endpoint Management Systems.

- IT security experience.

Desirable

- IT user training experience.

- NHS/Healthcare or Public Sector experience.

- Experience of managing small IM&T projects.

- Experience of configuring modern telephony systems.

- VMWare ESX server infrastructure.

Skills

Essential

- Ability to work effectively as part of a team and also under own initiative.

- Close attention to detail.

- High level of numeracy, literacy and computer literacy.

- Planning, prioritisation and organisational skills to deal with a broad range of complex ongoing activities.

- Ability to analyse, interpret and communicate complex technical information to both specialists and non-specialists in writing, over the telephone and at meetings. Able to relate well to staff at all levels.

- Ability to deal appropriately with sensitive information.

- Ability to cope with unpredictable work patterns where there are frequent interruptions.

- Ability to make judgements involving complex information which requires the analysis and comparison of a range of options.

- Ability to work effectively (sometimes for prolonged periods) in unpleasant working conditions (e.g. low temperature, noisy rooms, restricted spaces, dusty or noisy equipment and areas).

- Ability to manage small IM&T projects and technical implementations.

- Ability to assist with project planning and implementation.

- Ability to train other users & IT staff on new and existing technologies.

- Must be customer focused.

Desirable

- Developed project management skills.

- Developed communication and negotiating skills for effective relationship management with suppliers and other NHS organisations.

- Ability to contribute to the development of IM&T procedures and policies.

Knowledge

Essential

- Knowledge should be equivalent to a degree in IT related subject ideally gained from relevant experience.

- Good knowledge of a range of common computer hardware (particularly PCs and printers).

- Extensive knowledge of Windows client and server operating systems, TCP/IP, DHCP, DNS and ethernet networking.

- Solid theoretical knowledge of Windows Active Directory, Group Policies, Exchange and Microsoft Office.

- Data protection legislation.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person specification

Qualifications

Essential criteria

Literate and numerate.
Degree in IT related subject OR equivalent qualifications OR equivalent experience.

Desirable criteria

Professional IT qualification such as MCP or CCNA or graduate diploma level equivalent OR equivalent experience.
Successfully completed relevant formal specialist IT training courses.

Experience

Essential criteria

In-depth experience of working in a Windows based PC TCP/IP network environment in an IT support role.
Experience in a technical implementation role with Windows server systems, desktop/laptop PC deployments and Cisco switches.
Experience of working in a Windows Active Directory environment.
IT security experience.

Desirable criteria

IT user training experience
NHS/Healthcare or Public Sector experience.
Experience of managing small IM&T projects
Experience of configuring modern telephony systems.
VMWare ESX server infrastructure.

Skills

Essential criteria

Ability to work effectively as part of a team and also under own initiative.
Close attention to detail.
High level of numeracy, literacy and computer literacy.
Planning, prioritisation and organisational skills to deal with a broad range of complex ongoing activities.
Ability to analyse, interpret and communicate complex technical information to both specialists and non-specialists in writing, over the telephone and at meetings.
Able to relate well to staff at all levels.
Ability to deal appropriately with sensitive information.
Standard keyboard skills.
Ability to cope with unpredictable work patterns where there are frequent interruptions.
Ability to make judgements involving complex information which requires the analysis and comparison of a range of options.
Ability to work effectively (sometimes for prolonged periods) in unpleasant working conditions (e.g. low temperature, noisy rooms, restricted spaces, dusty or noisy equipment and areas).
Ability to manage small IM&T projects and technical implementations. Ability to assist with project planning and implementation.
Ability to train other users & IT staff on new and existing technologies.
Must be customer focused.

Desirable criteria

Developed project management skills.
Developed communication and negotiating skills for effective relationship management with suppliers and other NHS organisations.
Ability to contribute to the development of IM&T procedures and policies.

Knowledge

Essential criteria

Knowledge should be equivalent to a degree in IT related subject ideally gained from relevant experience.
Good knowledge of a range of common computer hardware (particularly PCs and printers).
Extensive knowledge of Windows client and server operating systems, TCP/IP, DHCP, DNS and ethernet networking.
Solid theoretical knowledge of Windows Active Directory, Group Policies, Exchange and Microsoft Office.
Data backup and restore processes. .
Data protection legislation
Concepts of virtualisation.

Desirable criteria

Theoretical knowledge on how to minimise IT security threats and manage IT security incidents. Experience of budget preparation, and IT procurement.
Knowledge equivalent to the level of a professional IT qualification such as a CCNA (Cisco Certified Network Associate) or MCP (Microsoft Certified Professional) ideally gained from relevant experience.
Knowledge of ITIL processes and PRINCE2 methodologies.
VMWare ESX server infrastructure.
Good knowledge of Microsoft SCCM, WSUS, SQL Server.

PERSONAL ATTRIBUTES (Demonstrable)

Essential criteria

Reliable; flexible approach to work to meet the needs of the service; thorough, respects confidentiality.
Enthusiastic and positive approach.
Must be proactive and self-motivated in learning new IT technologies through self-study and practical experience.
Ability to establish good working relationships with people at all levels.
Determined and self-motivated.

Other

Essential criteria

Able to periodically work out of hours or at weekends when required.
Able to participate in on-call rota.
Ability to travel between sites in a timely manner to meet the needs of the service
Ability to occasionally travel and work away from base.
Able to work from the designated workbase.

Desirable criteria

Ability to speak Welsh

Public Health Wales, reserves the right to close this vacancy early. We therefore encourage early applications.

Priority is given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

If you have a disability and have any particular requirements to enable you to participate in the application process, please contact [email protected]

IMPORTANT NOTE FOR APPLICANTS: Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job.

Using a generic application or automated AI application services, such as Lazy Apply or AI Apply, does not usually provide enough personal evidence of your skills and experience relevant to the role. This can make it difficult for us to assess your suitability and will reduce your chances of being shortlisted.

To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert, providing clear evidence and examples to demonstrate how you meet each requirement.

Visa Sponsorship Eligibility

If you require sponsorship under the Skilled Worker or Health and Care Visa routes, please ensure you self‑assess your eligibility for sponsorship for this role before applying.
Check the Skilled Worker visa guidance or Health and Care visa guidance for details on job eligibility, salary, English language, and sponsorship requirements.

If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Please ensure you check your email account regularly.

We are committed to fair, transparent recruitment and believe in equality of opportunity in our workplace and will not tolerate discrimination on grounds of age, disability, gender identity, religion or belief, race or nationality, marriage or civil partnership status, sex, sexual orientation, working pattern, caring responsibilities, trade union activity or political beliefs – or on any other grounds. We welcome applications from individuals seeking flexible working arrangements.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

The salary scale shown is for a full-time member of staff, with the amount being adjusted pro rata for those working less than 37.5 hours per week.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

In general, anyone joining our Trust who has not previously worked in the NHS will, by default, start on the first point of the advertised pay band. Pay progression will then be determined by annual Performance and Development Reviews in accordance with the NHS Wales Pay Progression Policy. An application for Incremental Credit may be considered, but can only be awarded based on evidenced, reckonable service and/or equivalent, relevant experience.