Job vacancy: Putting Things Right Administrator, Public Health Wales NHS Trust, Cardiff / Swansea / Wrexham

Job summary

Main area

Administrator

Grade

Band 4

Contract

Permanent

Hours

Full time
Flexible working
Home or remote working

37.5 hours per week

Job ref

028-AC144-0625

Employer: Public Health Wales NHS Trust
Employer type: NHS
Site: To be confirmed - Cardiff / Swansea / Wrexham
Town: Cardiff / Swansea / Wrexham
Salary: £26,928 - £29,551 per annum
Salary period: Yearly
Closing: 02/07/2025 23:59
Interview date: 10/07/2025

Putting Things Right Administrator

Band 4

Welcome to Public Health Wales, the national public health organisation for Wales

Our vision is Working to achieve a healthier future for Wales

To find out more visit Public Health Wales and watch this video about our Strategic Plan

Working together, with trust and respect, to make a difference

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Detailed job description and main responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Please note that all interviews will be held in person and will take place in our Cardiff office on Thursday 10th July 2025.

Person specification

Qualifications

Essential criteria

NVQ level 3 in Business and Administration or equivalent qualification.
Educated to GCSE or equivalent.

Desirable criteria

Degree level qualification in administration or management fields.

Experience

Essential criteria

Working in a team in a busy and complex environment.
Telephone experience with challenging people.
Experience of being pro-active and keeping on top of workload.
Experience of communicating at all levels.

Desirable criteria

Knowledge or experience of complaints handling including some knowledge of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011.
Working in an NHS environment.

Skills

Essential criteria

Knowledge and experience of the administration of a concerns management system.
Ability to work on own initiative and manage own workload.
Good communication skills.
Good organisational skills.

Desirable criteria

Knowledge and experience of the administration of the Datix system.
Ability to speak Welsh or willingness to learn.

Knowledge

Essential criteria

Good knowledge of MS Office Suite, Outlook and Sharepoint.
Data entry, text processing, storage of data, and updating databases.
Awareness of policies and procedures relating to dealing with confidential data.

Desirable criteria

Knowledge of Public Health Wales.
Knowledge of Datix.

Personal Attributes

Essential criteria

Excellent listening and problem solving skills.
Excellent communication skills, both verbal and written.
Ability to work to deadlines and under pressure.
Excellent attention to detail and record keeping.
Ability to work on own initiative.
Respect confidentiality.
Willingness to learn and develop skills.
Flexible approach to work.

Desirable criteria

Continuing Professional Development

Public Health Wales, reserves the right to close this vacancy early. We therefore encourage early applications.

Priority is given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

If you have a disability and have any particular requirements to enable you to participate in the application process, please contact [email protected]

IMPORTANT NOTE FOR APPLICANTS: Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job. Using a generic application to apply for multiple roles or relying on automated AI application services, such as Lazy Apply or AI Apply, may not provide the necessary information, leading to your application being overlooked. To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert.

If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Please ensure you check your email account regularly.

We are committed to fair, transparent recruitment and believe in equality of opportunity in our workplace and will not tolerate discrimination on grounds of age, disability, gender identity, religion or belief, race or nationality, marriage or civil partnership status, sex, sexual orientation, working pattern, caring responsibilities, trade union activity or political beliefs – or on any other grounds. We welcome applications from individuals seeking flexible working arrangements.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

The salary scale shown is for a full-time member of staff, with the amount being adjusted pro rata for those working less than 37.5 hours per week.

In general, anyone joining our Trust who has not previously worked in the NHS will, by default, start on the first point of the advertised pay band. Pay progression will then be determined by annual Performance and Development Reviews in accordance with the NHS Wales Pay Progression Policy. An application for Incremental Credit may be considered, but can only be awarded based on evidenced, reckonable service and/or equivalent, relevant experience.