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Job summary

Main area
IT
Grade
Band 5
Contract
Fixed term: 12 months (Due to project length)
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
025-AC139-0725
Employer
Digital Health and Care Wales
Employer type
NHS
Site
Hybrid working
Town
Location to be confirmed at interview
Salary
£30,420 - £37,030 per annum
Salary period
Yearly
Closing
17/07/2025 23:59
Digital Health and Care Wales logo

Primary Care Facilitator

Band 5

Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.

The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

Job overview

As an expanding team, we have an exciting vacancy for a Primary Care Facilitator to work as part of the Primary Care Services Team within Digital Health and Care Wales. 

As a Primary Care Facilitator, you will be responsible for the delivery and support of digital technologies to Primary Care Stakeholders.  

We are looking for a motivated individual who is willing to work, learn, and actively contribute within a team environment, possessing excellent communication and organisation skills.  

Experience in the delivery of digital technologies is desirable but not essential.  

Due to the geography and spread of our service portfolio, you will be required to be flexible and be able to travel to various sites across Wales at least 3 times per week; this may on occasion, require overnight stays. 

 

This post is fixed term for 12 months to meet the needs of the service.

Main duties of the job

The key duties of the role are: 

  • Supporting the implementation of national or local initiatives by delivering digital technologies to a broad range of Primary Care Stakeholders 

  • Coach and mentor Primary Care Stakeholders in adopting new digital technologies 

  • Build relationships with Primary Care Stakeholders to effectively manage their digital service needs 

  • Monitor service requests and act as an escalation point for Primary Care Stakeholder issues, liaising with DHCW, Health Boards and Suppliers, as necessary.  

  • Establish and maintain effective two way written and verbal communication with all Stakeholders 

  • Providing regular reports to Stakeholders on the progress and effectiveness of the IT services provided, ensuring compliance to the national standards and best practice is adopted 

  • Contribute to the development of project plans which identifies resources, critical paths, and risks. 

This post is fixed term for 12 months to meet the needs of the service.  

Working for our organisation

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care. 

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation. 

Detailed job description and main responsibilities

Responsible for: 

  • adjusting priorities to meet frequently changing Stakeholder demands, self-managing any conflicting demands,  

  • providing coaching to Primary Care Stakeholders on the Digital products and services available to them 

  • maintaining effective two way written and verbal communication 

  • the implementation of national or local initiatives. 

  • providing feedback on new processes and procedures to support changes to service implementation, ensuring continuous service improvements to Primary Care Stakeholders. 

  • the preparation and drafting of routine and ad-hoc reports 

  • maximising the use of technology to improve performance and making recommendations to the teams’ operational processes to improve performance across the team. 

  • providing and receiving complex or sensitive information in relation to products/services projects and workstreams that will need to be interpreted and communicated to team members 

  • facilitating the deployment of national products and services through agreed communication channels 

Person specification

Qualifications and Knowledge

Essential criteria
  • Degree level or equivalent qualification or able to demonstrate equivalent experience
  • Commitment to continuing professional development for self
  • Good knowledge and understanding of Primary Care systems and suppliers
Desirable criteria
  • Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
  • Knowledge and understanding of the role of DHCW.
  • Working knowledge of Clinical Terms.

Experience

Essential criteria
  • Experience of delivering customer services in a Primary Care setting
  • Experience in delivering projects in a Primary Care setting
Desirable criteria
  • Presenting to small groups

Skills and Attributes

Essential criteria
  • Ability to work on own initiative whilst being an effective member of a hybrid team
  • Proactive & flexible approach to working
  • Responsive to changing environments
  • Excellent organisational skills and the ability to identify priorities
  • Possess excellent written and oral communication skills.
Desirable criteria
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Apprenticeships logoAge positiveWork With Me - A commitment to becoming a more inclusive business for disabled peopleGold Award for Corporate Health StrategyImproving working livesStop Smoking Wales is the NHS Smoking Cessation Service in WalesGood Recruitment CollectiveStonewall Hyrwyddwr Amrywiaeth Diversity ChampionMindful employer. Being positive about mental health.CTP The Ministry of Defence partnering with Right ManagementDisability confident employerRemploy CymruThe University of Wales Trinity Saint David - Prifysgol Cymru Y Drindod Dewi SantThe Poppy FactoryDying to Work CharterThe Chartered Institute for IT - Reward the professionalism of your team, define and accelerate career paths, and recognise your organisation’s commitment to advancing technology.Federation for Informatics Professionals - A collaboration between the leading professional bodies in health and care informatics supporting the development of the informatics profession.Armed Forces CovenantEmployer pledge demonstrating a commitment to change how we think and act about mental healthCore principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Andrew Atkinson
Job title
Product Support Manager
Email address
[email protected]

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