Job summary
- Main area
- IT
- Grade
- Band 8b
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC181-0825
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £65,424 - £76,021 per annum
- Salary period
- Yearly
- Closing
- 21/08/2025 23:59
Employer heading
Principal Business Analyst
Band 8b
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Job overview
Lead the Transformation of Healthcare in Wales
Are you ready to apply your business analysis leadership to revolutionise healthcare technology and make a tangible impact on the lives of millions?
Digital Health and Care Wales (DHCW) is seeking a passionate and experienced Principal Business Analyst to shape the future of digital health in Wales. This is a pivotal leadership role with the opportunity to influence patient care, clinical staff experiences, and the overall efficiency of NHS Wales.
About the Role
As the Principal Business Analyst, you will be an inspirational leader and a recognised expert, defining and connecting business analysis strategies across the organisation. You will ensure that business needs are clearly understood, articulated, and met through the digital solutions we provide.
You will manage the business analysis function, leading a team in delivering clear, comprehensive, and well-documented business requirements across a diverse portfolio of digital products and services. You will champion best-practice business analysis principles and methodologies, ensuring our solutions are user-centric, deliver value, and align with strategic objectives.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
- Strategic Leadership: Define and lead the long-term vision and strategy for the Business Analysis profession, ensuring alignment with DHCW and NHS Wales strategic objectives.
- Team Leadership: Lead, mentor, and inspire a high-performing team of Business Analysts, fostering a culture of excellence, continuous improvement, and collaboration.
- Business Analysis & Governance: Oversee the analysis of complex business problems, ensuring the integrity, consistency, and quality of requirements. Establish and evolve business analysis governance and assurance processes.
- Stakeholder Management: Build and maintain strong relationships with senior stakeholders across multiple business and technical areas within DHCW, NHS Wales, and technology partners to ensure business needs are accurately captured and prioritised.
- Benefits & Risk Management: Proactively identify and address risks to project success and benefits realisation. You will drive innovation in how we understand and respond to user and service needs.
- Solution Delivery: Ensure that business analysis activities are seamlessly integrated into the system development life-cycle, helping to manage challenges from concept and discovery through to implementation, operation, and support.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Essential Skills and Experience:
- Team Leadership: Significant experience successfully managing a business analysis function within a large, complex organisation.
- Technical Expertise: Deep understanding of business analysis principles, methodologies, and tools.
- Strategic Thinking: Ability to develop and articulate a clear vision for the business analysis service, aligning with organisational goals and anticipating future trends.
- Communication: Exceptional communication and interpersonal skills, with the ability to influence, build consensus, and foster collaboration across diverse teams and stakeholders.
- Risk Management: Experience identifying, assessing, and mitigating risks to project scope, requirements, and benefits in complex environments.
Person specification
Qualifications and Knowledge
Essential criteria
- A master’s degree or equivalent qualification in a relevant field (or equivalent experience).
Experience
Essential criteria
- Proven experience working in a senior business analysis or relevant leadership role within a complex, multi-service organisation
- Proven experience in managing, developing, and motivating diverse teams to achieve aligned objectives
Skills and Attributes
Essential criteria
- Interpersonal skills to build respectful and trusting relationships with a wide range of people, using inclusive communication
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Chris Collis
- Job title
- Chief Digital Architect
- Email address
- [email protected]
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