Job summary
- Main area
- IT
- Grade
- Band 8c
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 025-AC207-0925
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £78,120 - £90,013 per annum
- Salary period
- Yearly
- Closing
- 28/09/2025 23:59
Employer heading
Head of Product
Band 8c
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
We are seeking a dynamic and experienced Head of Platform for Cloud to lead our infrastructure engineering teams. This pivotal role will oversee the implementation and operational management of both our cloud platforms and on-premises technologies, ensuring they are robust, scalable, and secure. With a current hybrid configuration and an ambitious migration plan over the next three years, this is a truly exciting time to join DHCW and lead a large infrastructure-focused engineering team of over 30 staff. As well as the cloud platforms you will also be responsible for the existing on-premises estate of Server/storage, SQL, Linux, and Citrix platforms.
Apply today or reach out to find out more about the role – contact information at the base of the advert.
Qualifications and skills
- Proven experience and knowledge of on-premises infrastructure and cloud platform (Azure and GCP) management and architecture.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Strong communication and collaboration skills.
- Compassionate leader, embracing the mentoring role, and supporting career pathways
- In depth understanding of ITSM processes for managing operational teams
- Understanding, experience, and desire to streamline through automation and use of Infrastructure as Code (IAC).
- Skilled at both reviewing and developing complex technical and business level documents
Main duties of the job
In this role, your main duties will be as follows
• Serve as subject matter expert for multiple engineering disciplines and escalation point for the team.
• Lead and manage resources, including recruitment and discipline issues.
• Work with senior infrastructure leadership to design, implement, and operate services.
• Plan and oversee major budgets.
• Ensure KPIs are met, services are continually optimised, resilient, cyber improved and maintain technical documentation.
• Actively participate, align with audit processes such as ISO27001.
• Implement new services with best practice, approved by Technical Design Authority Group, providing constructive feedback as appropriate.
• Manage installation and resilience testing of cloud and on premises infrastructure.
• Identify, manage, and mitigate operational risks, including options papers for complex risks.
• Effectively manage assets and lifecycle of infrastructure.
• Represent department, directorate, or business in wider meetings inside and outside NHS Wales.
Working for our organisation
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Detailed job description and main responsibilities
- Lead the implementation and operational management of DHCW's cloud platforms and on-premise technologies
- Be an integral part of the transition programme from on premises to cloud
- Collaborate with cross-functional teams to design and implement cloud solutions that meet organizational needs.
- Ensure the security, reliability, and scalability of cloud infrastructure and on-premise technologies.
- Drive continuous improvement and innovation in cloud services, through automating and optimisation.
- Manage multiple vendor relationships
- Mentor and develop a high-performing Infrastructure engineering team.
- Develop career pathways and align training to the career pathway to support existing staff
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Master’s degree in an associated professional field (or equivalent qualification / experience).
- Evidence of continuous professional development.
Desirable criteria
- Significant knowledge and understanding of the NHS, including the political, strategic and operational environment in which it operates
Experience
Essential criteria
- Extensive specialist knowledge and experience of leading successful teams in a large and complex organisation, with responsibility for managing enterprise-wide digital services
- Experience of managing major operational issues, effectively resolving problems and mitigating risks.
- Proficient in the IT products supplied to internal and external customers by the organisation (Public cloud - Azure / GCP resource, on premise - VMWare, Hyper V, SQL, Windows, Linux
- Experience of budget forecasting and managing significant budgets
Skills and Attributes
Essential criteria
- Leadership skills to clearly articulate goals and objectives and motivate and lead others towards their achievement.
- Influence, persuasion and personal impact skills to convey a level of confidence and professionalism when engaging with stakeholders, influencing positively and persuading others to take a specific course of action.
Desirable criteria
- Welsh language skills are desirable, at level 1 or above
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Matt Palmer
- Job title
- Associate Director Cloud and Infrastructure
- Email address
- [email protected]
List jobs with Digital Health and Care Wales in Administrative Services or all sectors