Job summary
- Main area
- Information Governance
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC202-0925
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £27,898 - £30,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 22/09/2025 23:59
Employer heading
Information Governance Support Officer
NHS AfC: Band 4
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
We are recruiting for 2 Information Governance Support Officers to: -
-
Support the delivery of a variety of Information Governance requirements within DHCW.
-
To work as a member of the Information Governance team providing organisational support to the duties and functions of all aspect of information governance delivery, managing designated elements e.g. supporting, facilitating and monitoring progress of workstreams and risks.
-
Focus of the role will be on the National Intelligent Integrated Audit Solution (NIIAS). This will involve supporting the NIIAS Manager and team in maintenance growth and application of the NIIAS solution. Tasks will include following up on audit notifications to key clinical user groups.
-
To support the Information Governance responsibilities of DHCW and to coordinate and liaise with stakeholder organisations that rely upon robust and accurate Information Governance (IG) advice and guidance. This requirement will span across the whole of NHS Wales, including several projects and programmes, and the future organisational strategy of DHCW and the Code of Conduct service.
- English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
To support the Information Governance team by the following: -
· To set up and maintain team files.
· To administer team, regional and external meetings.
· To work with the team manager in the production of the required products within the agreed brief.
-
Focus of the role will be on the National Intelligent Integrated Audit Solution (NIIAS). This will involve supporting the NIIAS Manager and team in maintenance growth and application of the NIIAS solution. Tasks will include following up on audit notifications to key clinical user groups.
· Carry out Gap analysis and risks assessment activities, like Data Protection Impact Assessments (DPIAs).
· Responsible for the preparation and completion of routine and ad-hoc reports required by the Information Governance team.
· Responsible for the production of specified deliverables as defined by Information Governance team members by undertaking specific activities, (e.g., creation of spreadsheets or databases, report writing,).
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
To be the initial point of contact for all correspondence for the team, including all action point queries. Responding to queries independently in line with the knowledge and skills and escalating complex queries where further support is required.
· Support the development and maintenance of Information Sharing Protocols under the Wales Accord on the Sharing of Personal Information (WASPI) framework.
· Liaising with any suppliers or account managers, as required.
· Guide users and other stakeholders with solving any bespoke software application problems (e.g accessing and using the National Intelligent Integrated Audit Solution (NIIAS) or the Information Sharing Gateway platform across all sectors).
· Arranging travel when required for members of the Information Governance team.
Person specification
Qualifications and Knowledge
Essential criteria
- Good level of educational attainment to A-level, diploma or equivalent experience
Desirable criteria
- BCS Certificate in Data Protection or equivalent qualification
Experience
Essential criteria
- Experience of administering in an office environment
- Good knowledge of Computer skills, and Microsoft Office Suite, with the ability to master new applications
Desirable criteria
- Knowledge of techniques for planning, monitoring and reporting, e.g. Power BI
Skills and Attributes
Essential criteria
- Good organisational skills, and the ability to identify priorities
- Possess good written and oral communications skills
- Good report drafting skills and minute taking
- Capable of understanding the wider objectives of the organisation
- Effective interpersonal and communication skills
- Responsive to changing environments
- Open to continual development
- Ability to work in a team, to work to deadlines and on own initiative
Desirable criteria
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh
- Experience and understanding of Information Governance and technology issues within the healthcare nvironment
- Ability to travel across sites within Wales
- Able to work flexibly
- Experience and understanding of Information Governance legislation
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Darren Reynolds
- Job title
- National Monitoring System Dev. Manager
- Email address
- [email protected]
List jobs with Digital Health and Care Wales in Administrative Services or all sectors