Job summary
- Main area
- Information Governance
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC265-1025-A
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £31,516 - £38,364 per annum
- Salary period
- Yearly
- Closing
- 09/11/2025 23:59
Employer heading
IG DPO Service Support Officer -
Band 5
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
We have an exciting opportunity within the Clinical Directorate, Information Governance team for an Information Governance Data Protection Support Service Officer.
The role will require some knowledge of Information Governance, Data Protection and Confidentiality, in order to provide professional advice and guidance to our subscribed General Medical Practices (GMP’s).
Ideally you will have a recognised qualification or experience in Information Governance, although candidates who have a broad understanding will be considered.
You will be working as part of a dynamic and friendly team to raise the profile of data protection and information governance by supporting primary care contractors across Wales.
This role will have a base of any of our DHCW Offices.
Main duties of the job
As a key contact point for service enquiries, the ideal candidates must be dynamic and have a flexible approach to working, along with excellent communication and organisational skills, in order to provide a first-class service.
Day to day you will be responsible for supporting primary care contractors with their general enquires, providing training, auditing processes and developing support materials.
Experience in the NHS Information Governance and/or working in a Primary Care setting are desirable but not essential.
Due to geography and spread of our service you will be required to have a flexible approach to work and be able to travel on occasion to various sites across Wales as required; this may require overnight stays.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
Supporting the Delivery of the DPO Service across NHS Wales.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications and/or Knowledge
Essential criteria
- Relevant degree or equivalent experience
Desirable criteria
- Registered with a relevant informatics professional body
- Evidence of further relevant higher degree level development/post graduate qualification – education and/or training
Experience
Essential criteria
- Experience of producing high quality information for an internal and external audience
- Experience of working on projects that support better IG practice and highlight successes
- Experience of working across organisational and professional boundaries in a complex organisation
- Experience of developing and updating information resources
Aptitude and Abilities
Essential criteria
- Excellent communication skills and interpersonal skills when dealing with a wide range of clinical stakeholders
- Ability to develop and maintain effective working relationships across multi-functional teams and organisational boundaries
- Excellent organisations skills. Able to manage complex workloads, multitask in complex and sensitive environments
Desirable criteria
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Francesca Harries
- Job title
- Deputy DPO Service Manager
- Email address
- [email protected]
List jobs with Digital Health and Care Wales in Administrative Services or all sectors