Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Organisational Performance
Grade
Band 8a
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
025-AC244-1025
Employer
Digital Health and Care Wales
Employer type
NHS
Site
Hybrid working
Town
Location to be confirmed at interview
Salary
£56,514 - £63,623 per annum
Salary period
Yearly
Closing
23/10/2025 23:59

Employer heading

Digital Health and Care Wales logo

Organisational Performance Lead

Band 8a

Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.

The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

 

Job overview

An exciting opportunity has arisen in our organisational performance team to lead the development and delivery of a high-quality performance service for Digital Health and Care Wales. Provide expert analysis and presentation of complex data to support improvement across the Health Board. Manage and guide the Performance Team, oversee performance reporting for internal and external stakeholders, and ensure compliance with national requirements. Shape service policy, deputise for the Head of Organisational Performance, and play a key role in preparing for meetings with Welsh Government. Drive the ongoing development of the performance management framework, manage the team’s budget, and deliver key organisational projects. 

Main duties of the job

  • Lead and manage the Performance Team, ensuring delivery of objectives and high-quality support. 

  • Analyse and present complex performance data for managers and clinicians. 

  • Prepare and deliver reports, dashboards, and presentations for internal and external stakeholders. 

  • Oversee departmental budget, staff appraisals, and compliance. 

  • Support organisational reviews, audits, and improvement initiatives. 

Working for our organisation

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care. 

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation. 

Detailed job description and main responsibilities

  • Develop and implement the organisation’s performance management framework. 

  • Act as a catalyst for service improvement and achievement of national targets. 

  • Negotiate and communicate performance priorities with senior staff. 

  • Ensure measurable targets are set, monitored, and reported. 

  • Represent the organisation on performance matters and promote best practice. 

 

Person specification

Qualifications and Knowledge

Essential criteria
  • Educated to Master’s degree or equivalent professional experience
  • Evidence of continuous management, personal and professional development
  • Knowledge and experience about benchmarking with best-in-class organisations
  • Understanding of NHS structure, services and change agenda.
  • In-depth knowledge across a range of areas including financial and staff management, information systems and performance management principles acquired through training and experience over an extended period
  • Understanding of the NHS Wales performance management and planning processes
  • Sound up to date knowledge and understanding of performance management and measurement tools
Desirable criteria
  • Postgraduate management qualification
  • In depth specialist knowledge of healthcare informatics policy
  • Expert knowledge of healthcare performance, governance agenda and data protection legislation, guidelines and best practice

Experience

Essential criteria
  • High level experience of successfully managing performance reporting and analysis function within the NHS
  • Extensive experience as a Senior Performance manager in an NHS organisation
  • Evidence of leading change and influencing senior staff
  • Project management and performance improvement methodologies
  • Experience of implementing or working to a rigorous performance framework
  • Budget management
  • Experience of developing dashboards
Desirable criteria
  • Knowledge of NHS Wales or the Health sector.
  • Experience of using modelling tools

Skills and Attributes

Essential criteria
  • Excellent interpersonal skills, understanding and utilisation of a range of methods to ensure effective communication within highly complex situations
  • Autonomously and proactively manage own workload
  • Presentation and interpretive skills both in written and numerical form
  • Evidence of ability to problem solve effectively and produce creative and practical solutions
  • Able to establish good working relationships at all levels internally and externally
Desirable criteria
  • Welsh Language skills are desirable at levels 1 or above in understanding, speaking, reading and writing in Welsh.
  • Business intelligence tools
  • • Data visualisation

Employer certification / accreditation badges

Apprenticeships logoAge positiveWork With Me - A commitment to becoming a more inclusive business for disabled peopleGold Award for Corporate Health StrategyImproving working livesStop Smoking Wales is the NHS Smoking Cessation Service in WalesGood Recruitment CollectiveStonewall Hyrwyddwr Amrywiaeth Diversity ChampionMindful employer.  Being positive about mental health.CTP The Ministry of Defence partnering with Right ManagementDisability confident employerRemploy CymruThe University of Wales Trinity Saint David - Prifysgol Cymru Y Drindod Dewi SantThe Poppy FactoryDying to Work CharterThe Chartered Institute for IT - Reward the professionalism of your team, define and accelerate career paths, and recognise your organisation’s commitment to advancing technology.Federation for Informatics Professionals - A collaboration between the leading professional bodies in health and care informatics supporting the development of the informatics profession.Armed Forces CovenantEmployer pledge demonstrating a commitment to change how we think and act about mental healthCore principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Angela Hagget
Job title
Organisational Performance Lead
Email address
[email protected]
Apply online nowAlert me to similar vacancies