Job summary
- Main area
- Medical Directorate
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 082-AC077-1025
- Employer
- Health Education and Improvement Wales
- Employer type
- NHS
- Site
- Ty Dysgu
- Town
- Nantgarw
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 05/10/2025 23:59
Employer heading
RSU Administrator - Appraisal Support
Band 3
We are committed to promoting inclusion at HEIW and we welcome applications from everybody recognising the value that diversity brings to our workforce. To work in the UK, candidates who are not UK or Republic of Ireland (ROI) nationals require sponsorship via a Skilled Worker Visa, unless they have permission to work via another route. Please note that HEIW does not currently hold a licence to appoint skilled workers from overseas by sponsoring them to work in the UK. If successful, candidates from outside of the UK or ROI would be responsible for obtaining their own sponsorship or visa to enable them to work for HEIW - Work in the UK.
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Job overview
Revalidation Support Unit (RSU)
The Revalidation Support Unit is a professional unit within Health Education and Improvement Wales (HEIW) that aims to support and improve professional standards across Wales. The Unit has responsibility for:
- Management of the GP Appraisal Process for all GPs in Wales on behalf of the Health Boards.
- Leading on Medical Appraisal Quality Management systems and providing support for Medical Revalidation.
- Delivery of face-to-face CPD events, training, and online learning/resources.
- Development and management of online systems to support appraisal and revalidation.
Job Summary:
An exciting opportunity has arisen to join the RSU team as an RSU Administrator - Appraisal Support. You will provide comprehensive administrative support to the Appraisal workstream, including supporting the planning and delivery of the All-Wales GP Appraisal Process, updating the MARS help and support pages and user support for MARS.
Main duties of the job
The RSU Administrator - Appraisal Support will play a pivotal role in the Appraisal Team, undertaking a range of key duties to meet operational and customer service requirements.
You will establish and maintain effective working relationships with key stakeholders within HEIW and outside the organisation and will plan and organise all meetings pertaining to the Appraisal Support workstream.
The post holder will act as first point of contact for all contractual and establishment issues relating to the RSU’s GP Appraisers and GP Appraisal Co-ordinators who are based across Wales. This includes processing contracts and changes to existing contracts in line with RSU and HEIW policies, as well as co-ordinating all finance processes relating to GP Appraisal.
The post holder will also undertake activities relating to the Unit’s online systems.
As an ideal candidate, we are looking for a proactive team player with excellent communication and customer service skill. You will be able to work on own initiative whilst juggling and prioritising a busy workload. Therefore, excellent time management and organisational skills, as well as good attention to detail are all essential skills we are looking for in this post.
Working for our organisation
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW’s is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as “One HEIW Team”. Do you want to join that team?
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view them in Trac.
Person specification
Qualifications and/or Knowledge
Essential criteria
- 5 GCSEs Grace A-C including English and Maths/NVQ 2 or equivalent
- Knowledge of online systems
- Knowledge of HR or finance processes
Desirable criteria
- Degree or equivalent
Experience
Essential criteria
- Experience of working in an administrative role.
- Experience of customer service and of dealing with a wide range of queries in a professional manner
- Demonstrable experience of following administrative systems and procedures, making improvements where necessary.
- Evidence of handling confidential and sensitive information
- Experience of working to deadlines
Desirable criteria
- Experience of working in the NHS
Other
Essential criteria
- Ability to travel to attend meetings and events across Wales
- A flexible approach to work
Desirable criteria
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Aptitude and Abilities
Essential criteria
- Excellent IT skills, proficient in using MS office
- Ability to communicate specialist information effectively and professionally to a range of customers with varying levels of understanding.
- Ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered
- Ability to plan, prioritise and organise own workload within established time scales
- Ability to establish and maintain working relationships with internal and external contacts
- Ability to use initiative in solving problems and responding to queries ensuring compliance with standard procedures and practices
Values
Essential criteria
- Proven ability to work effectively in a team
- Commitment to providing a high-quality service
- Approachable and adaptable
- A willingness to undertake further training and development
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Miriam Davies
- Job title
- RSU Programme Manager - Appraisal Support
- Email address
- [email protected]
- Additional information
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