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Job summary

Main area
Medical Directorate - HEIW
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week (Agile working model to allow flexibility between home and office-based working.)
Job ref
082-AC059-0825
Employer
Health Education and Improvement Wales
Employer type
NHS
Site
Ty Dysgu
Town
Nantgarw
Salary
£25,313 - £26,999 per annum
Salary period
Yearly
Closing
25/08/2025 23:59
Interview date
11/09/2025

Employer heading

Health Education and Improvement Wales logo

RSU Administrator – Continuing Professional Development (CPD)

Band 3

We are committed to promoting inclusion at HEIW and we welcome applications from everybody recognising the value that diversity brings to our workforce. To work in the UK, candidates who are not UK or Republic of Ireland (ROI) nationals require sponsorship via a Skilled Worker Visa, unless they have permission to work via another route.  Please note that HEIW does not currently hold a licence to appoint skilled workers from overseas by sponsoring them to work in the UK. If successful, candidates from outside of the UK or ROI would be responsible for obtaining their own sponsorship or visa to enable them to work for HEIW  - Work in the UK

 

Job overview

An exciting opportunity has arisen to join the RSU team as an Administrator - Continuous Professional Development (CPD). The CPD Administrator will be responsible for supporting the planning and delivery of a wide variety of CPD resources and activities, providing support and guidance to colleagues and primary care workforce stakeholders, including GPs. They will also support the planning and delivery of our 3D Leadership and Development Programme.

The Revalidation Support Unit is a professional unit within Health Education and Improvement Wales (HEIW) that aims to support and improve professional standards across Wales.  The Unit has responsibility for:

  • Management of the GP Appraisal Process for all GPs in Wales on behalf of the Health Boards.
  • Leading on Medical Appraisal Quality Management systems and providing support for Medical Revalidation.
  • Delivery of face-to-face CPD events, training, and online learning/resources.
  • Development and management of online systems to support appraisal and revalidation.
    • Medical Appraisal Revalidation System (MARS) - a sophisticated online appraisal platform used by over 7000 doctors, appraisers, Health Board managers, and Medical Directors to facilitate the annual medical appraisal process, and to support doctors and employers in meeting the requirements of revalidation. 
    • Orbit360 - a system to facilitate multi-source feedback for doctors as part of their revalidation requirements.

Main duties of the job

Provide comprehensive administrative support to the GP CPD programme and the 3D Programme (Discovering, Developing and Delivering in Healthcare).

Provide support for the development of resources and activities on HEIW’s Learning Management System – Y Ty Dysgu.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.  

Working for our organisation

Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers.  Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.

HEIW’s is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:

- Respect for All in every contact we have with others,

- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,

- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.

HEIW received the HPMA Award for Employee Engagement in 2019.

What you can expect:

- a corporate induction and 90 day Welcome itinerary,

- compassionate leadership,

- a meaningful values based performance appraisal process,

- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.

Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as “One HEIW Team”. Do you want to join that team?

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person specification

Qualifications and/or Knowledge

Essential criteria
  • NVQ Level 4 Diploma in Business Administration or equivalent experience
  • Knowledge of online systems

Experience

Essential criteria
  • Experience of working in an administrative role
  • Experience of customer service and of dealing with queries in a professional manner
  • Familiar and competent with Microsoft IT packages, especially Word, Excel, and PowerPoint
  • Experience of entering and maintaining accurate data systems
Desirable criteria
  • Experience of providing online system support
  • Experience of supporting the delivery of events

Other

Essential criteria
  • Willing to travel to locations across Wales throughout the course of their work
  • Flexible approach to work
  • Commitment to professional development
  • Respectful and inclusive approach to all

Skills

Essential criteria
  • Ability to work as part of a team and independently
  • Ability to work unsupervised to deadlines, planning and setting priorities for own work
Desirable criteria
  • Welsh Speaker (Level 1) or willingness to work toward

Skills

Essential criteria
  • Self-motivated
  • Strong organisational skills
  • Excellent interpersonal skills

Employer certification / accreditation badges

Stonewall Hyrwyddwr Amrywiaeth Diversity ChampionDisability confident committedDying to Work CharterERS Silver Banner WelshEmployer pledge demonstrating a commitment to change how we think and act about mental health

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Jonathan Bannister
Job title
RSU Programme Manager - CPD
Email address
[email protected]
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