Job summary
- Main area
- Workforce Analytics
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 082-AC037-0525
- Employer
- Health Education and Improvement Wales
- Employer type
- NHS
- Site
- Ty Dysgu
- Town
- Nantgarw
- Salary
- £30,420 - £37,030 per annum
- Salary period
- Yearly
- Closing
- 29/05/2025 23:59
Employer heading

ESR & People Data Officer
Band 5
Job overview
We are seeking an ESR and People Data Officer to be the operational lead for the Electronic Staff Record (ESR) as part of the People and Facilities Management Team within HEIW. ESR is integral to the work of the People and Facilities Management Team and this role will support the work of the team by providing people data through running a range of reports in Business Intelligence (BI) and downloading into a format such Excel that can be used by the wider team.
This role will also include ESR systems administration duties including the creation of cost centres and the setting up of position numbers. A working knowledge of how cost centres and position numbers are created and how ESR works would be an advantage. An understanding of the wider application of ESR including Oracle Learning Management and its benefits would also be an advantage.
In addition to the day-to-day operation of ESR this post will support the on-going work on maximising the benefits of ESR at HEIW.
As well as supporting ESR there will also be opportunities to be involved in the wider work of the People and Facilities Management Team and also to work with other departments across HEIW.
This is an excellent opportunity for a motivated and ambitious individual with an operational understanding of ESR to join a progressive team and help shape the optimisation of ESR in HEIW and develop the range of business intelligence reporting.
Main duties of the job
- Develop and provide regular reports through Business Intelligence and respond to ad hoc requests for data.
- Undertake system administrator actions in ESR for HEIW.
- Manage and plan a range of activities that enable HEIW to maximise the use of ESR.
- Liaison with eAteb on the provision of ESR support to staff and delivering of training on the use of ESR where necessary.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW’s is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as “One HEIW Team”. Do you want to join that team?
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications and Knowledge
Essential criteria
- Degree or equivalent in Administration/IT
- Advanced knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, and Excel
- Basic knowledge and understanding of ESR Administration and creating positions.
- Working knowledge and understanding of the principles of the Data Protection Act and Information Governance protocols
- In-depth knowledge of ESR Organisational Hierarchy and Structures
- Ability to understand service user requirements and to communicate technical information to a non-technical audience through a variety of mediums e.g., face to face/email/phone/presentation/training
Desirable criteria
- Comprehensive knowledge and understanding of ESR Administration and creating positions.
- Awareness of Occupation codes, Staff groups and Job roles and their use in segmenting the workforce
- Undertaken training session in relation to ESR System Administration and Local Work Structures
Experience
Essential criteria
- Previous experience of working in an administrative role where it was necessary to provide regular support to team members with a wide range of tasks
- Responsibility for the day-to-day administration of one or more workforce systems
- Previous experience of working in an environment where there is a requirement to multitask and have a flexible approach to work whilst maintaining accuracy at all times
- Experience of dealing with service users/customer service experience
- Experienced in the use of Business Intelligence reporting
- Experienced in the use of formulae and Pivot tables in the analysis of data
- Experience in handling sensitive and confidential information appropriately
- Experience of working in the Microsoft 365 environment
Skills and Attributes
Essential criteria
- High level of attention to detail and accuracy skills
- Excellent organisational skills with the ability to work to deadlines
- Ability to work under pressure and multi-task
- Work on own initiative but understand when to seek help/advice from team colleagues
- Ability to adjust routine work plans and reprioritise own activities to accommodate unpredictable demands
- Understand confidentiality and apply the principles in everyday working practice
- Good inter-personal and communication skills both written and verbal
- Confidence to deal with individuals at all levels, always maintaining a professional and respectful approach
- Ability to deal with enquiries from colleagues and service users in an appropriate and efficient manner
- Welsh Language skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- James Coglan
- Job title
- Deputy Head of People & Facilities Management
- Email address
- [email protected]
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