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Job summary

Main area
Digital
Grade
Band 5
Contract
Fixed term: 24 months (24 months Fixed/Secondment)
Hours
Full time - 37.5 hours per week
Job ref
120-AC198-0925
Employer
Velindre University NHS Trust
Employer type
NHS
Site
Velindre NHS Trust
Town
Nantgarw
Salary
£31,516 - £38,364 per annum
Salary period
Yearly
Closing
09/10/2025 23:59

Employer heading

Velindre University NHS Trust logo

Senior Digital Specialist

Band 5

Thank you for your interest in working for Velindre University NHS Trust, which is a committed equal opportunities employer. The Trust welcomes applications from people who share our vision;

Velindre University NHS Trust will be recognised locally, nationally and internationally as a renowned organisation of excellence for patient and donor care, education and research.

our values;

  • Caring
  • Respectful
  • Accountable

and who will complement our current experienced and specialist employees who are passionate about working in a Trust that has the ambition to provide world class services and care to patient and donors.

Velindre University NHS Trust holds a special place at the heart of healthcare in Wales. It is also an amazing organisation to work and to develop your career. The Trust comprises of two divisions, Velindre Cancer Centre and Welsh Blood Service. The Trust also hosts on behalf of the Welsh Government and NHS Wales, NHS Wales Shared Services Partnership (NWSSP) and Health Technology Wales (HTW).

Velindre University NHS Trust provides our employees with a favourable salary and reward / staff benefits & support package.

For more information on this vacancy please contact the recruiting manager, who will be pleased to discuss their employment opportunity with you.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

The Trust also reserves the right to close a vacancy early or withdraw an advertisement at any stage of the process, to enable internal staff requiring to be redeployed in suitable roles.

Posts may be subject to a Disclosure and Barring Service (DBS) Check and Professional Registration Check.

For more information on our Trust Employee Reward and Benefit’s Package please visit the Velindre University NHS Trust website.

 Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

 

Job overview

This post is Fixed/Secondment for up to 24 months to meet the needs of the service.

An opportunity for a Senior Digital Specialist has arisen within the Digital Services Infrastructure team at Velindre University NHS Trust. The role will be equally supporting Velindre Cancer Centre in Whitchurch, Cardiff and the Welsh Blood Service at Talbot Green and will be based at both sites. The role is on a fixed term basis for 2 years.

The Digital Services team is a fast-paced environment with over 17,000 calls logged in the past twelve months. The successful candidate will be able to work under pressure and tight timescales whilst providing first class customer service for 1,800 staff and 2,500 client devices.

You will have a passion for innovation, a keen interest in advancing technology and will want to develop current IT support skills.

English and/or Welsh speakers are equally welcome to apply

 

Main duties of the job

The candidate will require technical experience, supporting users with applications and devices. You must demonstrate experience working within IT on your application form which is essential for this role. The post holder will:

  • Work using Service Desk software to respond to tickets escalated from the Digital Service Desk team
  • Update Support tickets with updates and resolutions
  • Be able to prioritise tickets which are logged by users
  • Be able to build and fix IT devices and peripherals in a timely manner
  • Work alongside other Digital Services support staff
  • Have experience in an IT setting, which will be essential for this role, preferably in a healthcare setting
  • Have experience providing support for Microsoft Windows and Office 365 applications

 

Working for our organisation

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services. 

Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more https://velindre.nhs.wales/

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications & Knowledge

Essential criteria
  • Qualified to degree level or with equivalent experience.
  • Relevant knowledge of Microsoft client operating systems and desktop software
Desirable criteria
  • IT qualification
  • ECDL or equivalent
  • Cisco Certified (CCNA/CCNP/CCIE)
  • Microsoft Certified (MTA, MCSA, MCSE)
  • ITIL v3
  • Relevant knowledge of Microsoft server configuration, hardware and software, network security, domain and active directory structures
  • Relevant knowledge of LAN and WAN infrastructure, network protocols and support issues
  • NHS IT systems and requirements
  • Principles of good web design

Experience

Essential criteria
  • Experience supporting desktop and laptop hardware / software
  • Troubleshooting and resolving IT systems and end user hardware and software issues
Desirable criteria
  • Windows 7 and above
  • MS Office 2010 and above
  • MS Server 2008R2 and above
  • MS Hyper-V and Virtual Environments
  • Software and systems administration tools
  • Cisco LAN/WAN solutions
  • Understanding of risk management
  • Working within a quality driven environment
  • Use of WordPress (or equivalent CMS) for the design and publication of web content.

Skills

Essential criteria
  • Ability to make judgements involving a complex range of facts or situations, which require analysis or comparison of a range of options
  • Excellent organisational and planning skills
  • Excellent written and verbal communication
  • Advanced IT skills
Desirable criteria
  • Demonstrate ability to find faults efficiently, think laterally, and work logically and methodically towards a resolution
  • HTML/CSS/PHP coding skills
  • Experience of LAMP stack (Linux, Apache, MySQL, PHP) environment administration / maintenance
  • Experience of IIS/MSSQL.

Other

Desirable criteria
  • Able to travel independently of public transport
  • Willing to work different shift patterns and/or extended hours

Aptitude and Abilities

Essential criteria
  • Ability to make judgements involving a complex range of facts or situations, which require analysis or comparison of a range of options
  • Excellent organisational and planning skills
  • Excellent written and verbal communication
  • Advanced IT skills
Desirable criteria
  • Demonstrate ability to find faults efficiently, think laterally, and work logically and methodically towards a resolution.
  • HTML/CSS/PHP coding skills
  • Experience of LAMP stack (Linux, Apache, MySQL, PHP) environment administration / maintenance.
  • Experience of IIS/MSSQL.

Employer certification / accreditation badges

Apprenticeships logoAge positiveDisability confident leaderImproving working livesStop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.Core principlesDisability Confident Leader - Welsh

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Neil Davies
Job title
Digital Operations Manager
Email address
[email protected]
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