Job overview

To be responsible for call centre support with call answering, and data entry for transport requests.

The post holder will also provide basic administrative support to the Local Health Courier Services (HCS) function ensuring that an efficient and professional service is provided at all times.

Working in line with standard operating procedures, the post holder will undertake basic administrative duties and provide data entry support to fleet and transport scheduling systems on behalf of HCS.

Main duties of the job

The NWSSP Health Courier Service (HCS) has a vacancy for a Call Centre Administrative Assistant at our base in Newport on a permanent basis.  The role will require a dynamic, forward thinking individual to work in a busy call centre environment.  Duties will include contacting customers by email and telephone to inform them of their expected delivery time, entering information onto our logistics planning system and allocating journeys via electronic means and other administrative duties.

The HCS provides the transportation of non-patient items including pathology, medical equipment, medical records, blood and associated blood products etc. This is an exciting opportunity to join a committed developing team.

The ability to speak Welsh or the commitment to learn Welsh is essential for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

We have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do.  We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement.  Innovation is built into everything that we do. We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.  We respect and value our people and strive for a culture of compassion and inclusivity.  We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks. We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.