Job summary
- Main area
- Pharmacy
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 08:30 to 16:30 with 30 mins unpaid lunch break)
- Job ref
- 043-ACS005-0825
- Employer
- NHS Wales Shared Services Partnership
- Employer type
- NHS
- Site
- Pharmacy Department, Imperial Park Building 5
- Town
- Newport
- Salary
- £39,263 - £47,280 per annum
- Salary period
- Yearly
- Closing
- 21/08/2025 23:59
Employer heading

Quality Assurance Support Officer
Band 6
If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -
Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg
The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Job overview
Assist the Quality Assurance Officer with the maintenance and development of the Pharmaceutical Quality Management System (PQS) system to required licence, regulations and legislation.
Provide support to the Quality Assurance Officer related to environmental testing for NWSSP Pharmacy
Assist the head of quality with internal auditing process of the PQS within NWSSP Pharmacy, including audit of testing projects, validation activities, and deviation investigations and to coordinate and liaise on non-compliances issued to both physical and biological departments.
Main duties of the job
Provide support for the GMP compliant and UKAS accredited environmental monitoring analytical service, complying with, ISO 17025 and 9001 to Internal and External NHS and commercial clients, to enable the client to comply with relevant Pharmaceutical, British, European or International standards.
To act as releasing officer for products manufactured under the MS Licence
Provide advice, information and training in aspects of the PQS for Environmental monitoring analysis and ensure compliance with Health and Safety requirements in the department.
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- AT LEAST ONE of the following: Relevant scientific degree BTEC Pharmaceutical Science, with NVQ Level 3 Pharmacy Services, or The principles of aseptic pharmaceuticals processing (Level 3)
Desirable criteria
- Supervisory management qualification
Experience
Essential criteria
- Experience working in an MHRA licenced manufacturing unit, or comparable production environment
Desirable criteria
- Wider experience of pharmaceutical industry including procurement, stores and distribution
Skills
Essential criteria
- Computer skills to include word processing and data entry i.e. spreadsheets and databases
- Manual dexterity to manipulate injections or prepare pharmaceutical products
- Strong organisational skills
Desirable criteria
- Ability to remain calm in a busy environment
- Approachable and professional manner
- Committed to continuing professional development
Applicant requirements
You must have appropriate UK professional registration.
Welsh language skills are not necessary
Documents to download
Further details / informal visits contact
- Name
- Emma Tayler
- Job title
- Lead QA Practitioner (Interim Head of Quality)
- Email address
- [email protected]
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