Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 001-AC124-0426
- Employer
- Cardiff and Vale University Health Board
- Employer type
- NHS
- Site
- University Hospital of Llandough
- Town
- Penarth
- Salary
- £26,300 per annum
- Salary period
- Yearly
- Closing
- 20/04/2026 23:59
Employer heading
Department Receptionist
Band 2
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job overview
The focus of the role will be providing Reception Services and being the first point of contact for both telephone and direct enquiries.
If you feel you could work within our friendly and forward-thinking department we would like to hear from you.
We are searching for an individual who share our values:
- Kind and Caring
- Respectful
- Trust and Integrity
- Personal Responsibility
Applications are invited from candidates who are enthusiastic, well-motivated and innovative, with good organisational and practical abilities.
Main duties of the job
You will need to have a comprehensive understanding of reception duties and administrative work, strong organisational skills including an eye for detail and proficient experience of using Microsoft Office Outlook, Word, Excel and PowerPoint.
The ability to prioritise your workload, process enquiries in a confidential and timely manner and to work effectively in a busy environment with a fast-paced work turnaround is essential for this role.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
Candidates should possess well developed interpersonal and communication skills with an ability to support individual and team working.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person specification
Qualifications
Essential criteria
- GCSE grades C or equivalent in Maths and English
Experience
Essential criteria
- Previous reception or similar experience
Desirable criteria
- Experience of working in the NHS or healthcare environment
- Knowledge of PMS, CWM operating systems
Skills
Essential criteria
- Excellent written and oral communication skills
- Organisational skills
- Clerical Duties
Special Knowledge
Essential criteria
- Understanding of Data Protection and maintaining strictest confidentiality
Desirable criteria
- Understanding of Referral to Treatment Targets for Cardiac Diagnostic Services
Personal Qualities
Essential criteria
- Abilitiy to work individually and as part of team
- Calm under pressure
- Attention to detail
- Friendly, empathetic and approachable manner
Other
Essential criteria
- Able to travel across sites to provide office cover in a timely manner
- Flexible approach to the service
- Commitment to provide a high quality service
Desirable criteria
- Ability to speak Welsh
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Luke Jachontow
- Job title
- Directorate Support Manager
- Email address
- [email protected]
- Telephone number
- 02921 825685
- Additional information
Marian Cox
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