Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 2
- Contract
- Permanent: 18 hours per week, flexible
- Hours
- Part time
- Flexible working
- Compressed hours
- Job ref
- 001-AC055-0226
- Employer
- Cardiff and Vale University Health Board
- Employer type
- NHS
- Site
- University Hospital Llandough
- Town
- Penarth
- Salary
- £24,833 per annum pro rata
- Salary period
- Yearly
- Closing
- 24/02/2026 23:59
Employer heading
Clerical Officer - Lung Function
Band 2
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Job overview
We are looking for an enthusiastic and self-motivated Clerical Officer to join our busy Outpatients Service based in the Lung Function and Sleep Apnoea Service in University Hospital Llandough
The post holder will look forward to a challenging and rewarding work environment, in which finding a balance between team working and using initiative is key.
Experience of working with the public in a Healthcare setting and use of IT systems would be an advantage.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
- Make and receive telephone calls from all stakeholders to include patients, relatives, and General Practice. Politely establish caller’s needs and accurately record and action.
- Positively engage with the general public by meeting and greeting patients and clerking them into the department
- Add to patient waiting lists, booking, cancelling and amending patient appointments to ensure all patient lists are booked adequately and cancellation slots are utilised
- Action all received referrals in timely fashion, depending on urgent or routine nature. Recognise and highlight any referrals for supervisory action not meeting access criteria.
- Work within the team of Respiratory Physiologists to provide clerical assistance within the department
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
All
Essential criteria
- Minimum 5 GCSE grades or equivalent
- ECDL Certificate or equivalent word processing/typing qualification
- Experience in clerical role
- Experience working with public
- Experience with phones and PCs
- Experience working with MDT team
- Organised and methodical, attention to detail
Desirable criteria
- Experience using PMS
- NVQ qualification
- interest in science
- data input skills
- healthcare experience
- experience as supervisor / leader
- ability to manage own workload
- knowledge of medical terminology
Personal Qualities
Essential criteria
- Flexible, adapative to change
- Courteous, friendly
- Work independently or as part of a team
Desirable criteria
- Liaise with members of the public
- capable of dealing with sensitive matters
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Lois Attewell
- Job title
- Unit Manager
- Email address
- [email protected]
- Telephone number
- 02921 825421
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