Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent: Hours worked will be on a rota basis between 07:00 and 20:00, occasional weekend working.
- Hours
- Full time - 37.5 hours per week (Hours worked will be on a rota basis between 07:00 and 20:00, occasional weekend working.)
- Job ref
- 028-AC260-1025W
- Employer
- Public Health Wales NHS Trust
- Employer type
- NHS
- Site
- DESW
- Town
- Pontypridd
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 26/10/2025 23:59
Employer heading

Screening Pathway Administrator
Band 3
Welcome to Public Health Wales, the national public health organisation for Wales
Our vision is Working to achieve a healthier future for Wales
To find out more visit Public Health Wales and watch this video about our Strategic Plan
Working together, with trust and respect, to make a difference
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Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.
Job overview
An opportunity has arisen in the Diabetic Eye Screening Wales Programme for a full time, WELSH SPEAKING Screening Pathway Administrator to join the Administration/Telephone Helpline Team.
IT IS ESSENTIAL THAT YOU SPEAK WELSH TO APPLY FOR THIS POST.
The successful candidate will be required to work as part of the Helpline Team responsible for ensuring the successful delivery of the Diabetic Eye Screening Programme in Wales. They will be responsible for providing essential administrative support to ensure the efficient operation of the call/recall and failsafe functions of the Programme.
This is a busy and varied role, which requires the ability to deal with a wide range of stakeholders, tasks and deadlines. There is a requirement to organise, prioritise and plan your workload in order to achieve your objectives. Team working is essential for this role, along with excellent telephone skills and a high level of accuracy when entering participant pathway information and data.
If you have the relevant experience and are self-motivated, with the ability to juggle and prioritise a range of tasks then we would love to hear from you. The postholder may be asked to cover other screening programmes as required.
Hours worked will be on a rota basis between 07:00 and 20:00, occasional weekend working.
The ability to speak Welsh is essential for this post.
Main duties of the job
· Support the delivery of national screening programmes in Wales by providing essential pathway administration functions, including scheduling, processing data, extracting, and analysing information for participant screening records and handle participant communications.
· Maintain high standards of accuracy and confidentiality when managing participant information and programme data.
· Collaborate with team members and other health professionals to ensure the smooth operation of screening pathways.
Working for our organisation
We are Public Health Wales – the national public health agency in Wales. Our purpose is ‘Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.
We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Detailed job description and main responsibilities
· Accurately input, extract, and update confidential participant information using national and bespoke information systems, ensuring adherence to data protection and information governance standards.
· Process and verify screening clinical and medical information for relevant participant pathways, ensuring compliance with service procedures, data protection and information governance standards.
· Use own judgement to understand previous screening history and identify which screening pathway is applicable in line with standard operating procedures.
· Manage appointment booking, rescheduling or cancellations for clinics.
· Undertake identified checks (Failsafes) to ensure information is in accordance with organisational policy, using complex pathways and algorithms to accurately check against bespoke information technology systems.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac.
Person specification
Qualifications and Knowledge
Essential criteria
- • 5 GCSE A*-D or 9-3 including English Language or equivalent qualification
- • NVQ Level 3 or equivalent qualification and/or equivalent level of skills and knowledge
- • Willingness to work towards a Diploma in Screening (Level 3)
Desirable criteria
- • Knowledge of Healthcare/ Anatomy Physiology/Medical Terminology
Experience
Essential criteria
- • Experience of administrative systems and procedures in an office setting
Desirable criteria
- • Experience of working within the NHS
- • Experience of dealing with the public
- • Ongoing evidence of self directed learning and personal study
Skills and Attributes
Essential criteria
- • Proficient in the use of standard Microsoft software, such as Outlook, Teams, Word and Excel
- • Welsh Language Skills at level 4 or 5 in understanding, speaking, reading, and writing in Welsh
- • Ability to demonstrate understanding and application of our workplace values, together with the underpinning behaviours identified for success in this role
- • Excellent interpersonal and communication skills
- • Excellent organisational skills with the ability to prioritise own workload and work to deadlines
- • High level of accuracy and attention to detail
- • Ability to work effectively as part of a team to achieve shared goals, contributing ideas and supporting colleagues as needed
- • Good levels of literacy and numeracy with the ability to extract and identify relevant clinical data
- • Flexible approach to meet the needs of the service
Desirable criteria
- • Foundational understanding of screening programmes
Applicant requirements
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Moira Breakingbury
- Job title
- Screening Pathway Co-ordinator
- Email address
- [email protected]
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