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Job summary

Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
  • Full time
  • Home or remote working
37.5 hours per week (Full time 37.5 hours per week)
Job ref
043-AC058-0326
Employer
NHS Wales Shared Services Partnership
Employer type
NHS
Site
To be confirmed
Town
To be confirmed
Salary
£27,898 - £30,615 Per annum
Salary period
Yearly
Closing
05/04/2026 23:59

Employer heading

NHS Wales Shared Services Partnership logo

Post Payment Verification Team Leader

Band 4

If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -

Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg

The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English

The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.

Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086

 

Job overview

An exciting opportunity has arisen within the Primary Care, Post payment Verification Team for an All Wales Team Leader. The successful candidate will be numerate, analytical, organised and motivated.   They must have excellent interpersonal and communication skills as they will be liaising with a spectrum of stakeholders.  The successful candidate will be expected to work independently on their own initiative with minimal supervision.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

This is a hybrid role, requiring a presence across our two operational sites: Companies House, Cardiff and Cwmbran House, Mamhilad Park, Pontypool, as well as home working.

Main duties of the job

The post holder will be responsible for undertaking post payment verification remote visits to GP surgeries, Ophthalmic and Pharmacy contractors.  Interrogate and analyse primary care contractor clinical systems/records to ensure the accuracy of their claim submissions.  

Responsible for providing written reports on the outcome of a post payment verification visit identifying areas of financial or clinical governance concerns within the agreed timeframe.

Day to day supervision of at least one staff member assisting in the post payment verification process. The post holder will be required to allocate and verify work undertaken / timesheets of PPV Officers.

Working for our organisation

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. 

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone.  To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. 

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Experience

Essential criteria
  • Proven public sector supervisory experience.
  • Proven experience in a supervisory role.
  • Significant experience within an office environment.
  • Sound knowledge of the Exeter Core Systems
Desirable criteria
  • Significant NHS experience in a managerial / supervisory role.
  • Supervisory experience within NHS Primary Care.

Person Specification

Essential criteria
  • NVQ 4 or equivalent and
  • Audit Experience
  • Knowledge of NHS stakeholders including HBs, Trusts, WG
  • Sound understanding of the Risk Management and Health & Safety framework
Desirable criteria
  • ECDL or equivalent
  • Extensive knowledge of NHS working arrangements.
  • Sound working knowledge of NHS Regulations.

Skills and Attributes

Essential criteria
  • Developed written and oral skills.
  • Developed analytical skills.
  • Good numeracy skills.
  • Able to deal with complex situations.
  • Previous experience in developing policies & guidelines.
  • Proficient in the use of computer packages such as Word, Excel, PowerPoint and Access
  • Able to prioritise competing demands and achieve deadlines.
  • Good presentation skills
  • Able to manage, develop and motivate staff.
  • Completer / finisher.
  • Organiser.
  • Ability to establish good working relationships with colleagues / clients.
  • Self-motivated.
  • Methodical approach.
  • Enthusiastic.
  • Ability to manage change.
Desirable criteria
  • Able to provide details of 'in-service' training.
  • Good negotiation skills.
  • Able to promote customer service ideals.
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh

Other

Essential criteria
  • Possess a full current driving licence.
  • Able to travel to other locations when required.
  • Able to be flexible regarding hours of work.
  • The post holder will be required to drive to other locations.
Desirable criteria
  • Deliver excellent customer service to our internal and external customers, helping us to maintain the customer service excellence standard.

Employer certification / accreditation badges

Customer Service ExcellenceHyderus o ran anabledd - ymroddedigDisability confident committedMenopause Workplace PledgeEnei MemberLexcel Legal Practice Quality MarkRhwydwaith Network 75 logoEmployer pledge demonstrating a commitment to change how we think and act about mental healthEmployer pledge demonstrating a commitment to change how we think and act about mental healthCore principlesPrentisiaethau ApprenticeshipsArmed Forces Bronze Award NWSSP

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Sue Tillman
Job title
PPV Location Manager
Email address
[email protected]
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