Job summary
- Main area
- IT
- Grade
- Band 4
- Contract
- Fixed term: 4 months (to 29/09/25)
- Hours
- Part time
- Flexible working
- Job ref
- 025-AC120-0625
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- To be decided at interview
- Salary
- £26,928 - £29,551 per annum pro rata
- Salary period
- Yearly
- Closing
- 19/06/2025 23:59
Employer heading
Information Support Officer (Data Standards)
Band 4
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
THIS POST IS FIXED TERM FOR UPTO 4 MONTHS DUE TO MEET THE NEEDS OF THE SERVICE
We have a new and exciting opportunity within Digital Health and Care Wales (DHCW) as an Information Support Officer (Data Standards). This role would suit an individual who has extensive administrative experience gained in a busy team environment.
NHS Wales relies on high quality data and information to deliver safe and efficient patient care, to effectively plan new healthcare services, manage the performance of Welsh NHS Local Health Boards and Trusts and understand the cost of patient care delivered across Wales. DHCW plays a central role in the design, development and implementation of national information standards to ensure the collection and reporting of high-quality information in support of ongoing improvements in patient care in Wales.
The Information Support Officer will provide administrative support to the DHCW Information Standards Team and secretariat support for bodies overseeing the Information Standards Assurance Process. They will monitor requests sent centrally to DHCW Data Standards, responding effectively and sharing with appropriate team members where required.
This position would suit a person with excellent interpersonal, communication and organisational skills who has experience in liaising with a variety of internal and external stakeholders, preferably within the NHS. They should have extensive experience of meeting facilitation.
Main duties of the job
Organise and attend meetings to provide secretariat for bodies overseeing the Information Standards Assurance Process.
Monitor the Data Standards central mailbox throughout the working day, dealing with emails appropriately and efficiently.
Work with colleagues to identify content for the next release of the NHS Wales Data Dictionary and update the dictionary on a quarterly basis.
Monitor MS Teams and other areas of collaborative working, ensuring that content is topical.
Organise and attend meetings with colleagues to plan agenda and content for the Information Standards Assurance Process.
English and/or Welsh speakers are equally welcome to apply
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
This position is for a fixed-term of 4 months to provide cover whilst the postholder undertakes a secondment.
Providing administrative support to the DHCW Information Standards Team and secretariat support for bodies overseeing the Information Standards Assurance Process.
Managing the Data Standards central mailbox, ensuring requests and information are dealt with in a timely manner
Be responsible for the circulation and publication of relevant output from the Information Standards Assurance Process, including updates to the NHS Wales Data Dictionary.
Manage the Data Standards web pages, ensuring they are of an appropriate professional standard.
Manage the Information Standards intra- and internet portals.
Person specification
Qualifications and Knowledge
Essential criteria
- HNC (Level 4) qualification or equivalent experience
- Evidence of continuous professional development.
- The post holder should have a HNC (Level 4) qualification or equivalent experience and must have extensive administrative experience, particularly with regard to meeting facilitation and minute taking as this forms a significant part of the role.
Desirable criteria
- Registration with a relevant informatics professional body
Experience
Essential criteria
- Proven experience of working in office administration.
- Experience of developing/updating internet/web based applications.
- Experience of supporting/administering projects.
Desirable criteria
- Experience of presenting information via a website.
Skills and Attributes
Essential criteria
- Excellent communication skills both written and verbal
- Knowledge of NHS administration
- Experience of using Microsoft Office Products – Word, Teams, PowerPoint and Excel.
- Excellent Planning and Organisational Skills.
- Ability to work on own initiative.
- Ability to travel to other locations to attend meetings.
- Methodical approach.
- Ability to organise others.
- Ability to work as part of a team.
Desirable criteria
- Ability to speak Welsh level 1
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Sian Musto
- Job title
- Lead Specialist (Data Standards)
- Email address
- [email protected]
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