Job summary
- Main area
- IT
- Grade
- NHS AfC: Band 4/5
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 025-AC272-1025
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid Working
- Town
- to be decided at interview
- Salary
- £27,898 - £38,364 per annum
- Salary period
- Yearly
- Closing
- 06/11/2025 23:59
Employer heading
Associate Infrastructure Engineer Level 1 / Level 2
NHS AfC: Band 4/5
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
We’re looking for an Associate Infrastructure Engineer to join our supportive and collaborative team. This is an excellent opportunity to start or grow your career in infrastructure, working alongside experienced engineers who will guide and mentor you.
Join our Cloud & Infrastructure team and help deliver reliable, secure digital services that support healthcare across Wales. As an Associate Infrastructure Engineer, you’ll work with experienced colleagues to maintain and improve on-premise, virtual and cloud systems (IaaS, PaaS, SaaS).
Main duties of the job
You’ll assist with system maintenance, incident response and monitoring, following clear processes to ensure security, stability and accuracy. You’ll collaborate with colleagues and suppliers, support projects, and contribute to service improvements.
We’re looking for someone with a relevant qualification or equivalent experience, practical IT infrastructure knowledge, and hands-on experience supporting systems or cloud environments. You’ll be organised, detail-focused and a great team player with strong communication and problem-solving skills.
Join a compassionate, inclusive team offering hybrid working, career development, and the chance to help shape the future of digital healthcare in Wales.
English and/or Welsh speakers are equally welcome to apply
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
In this role, you will:
-
Follow clear processes and use initiative to help deliver and maintain core infrastructure services.
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Keep accurate records and use systems responsibly.
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Carry out routine tasks and report technical issues to senior colleagues.
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Assist with regular system checks, maintenance, and incident handling.
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Apply safe working practices to support security, stability, and continuity.
Progression to the next pay band is dependent on meeting an agreed set of competency criteria managed through Personal Development Review (PDR). Once those criteria are met you will automatically progress to Band 5.
What we offer: Ongoing training and mentoring, opportunities for career development, a supportive team culture, and flexible working arrangements to help balance work and life.
We welcome applications from people of all backgrounds and experiences. You don’t need to tick every box to apply—if you’re enthusiastic about technology, eager to learn, and committed to working safely and responsibly, we’d love to hear from you.
Person specification
Qualifications and Knowledge
Essential criteria
- Educated to Diploma or HNC, or equivalent qualification or experience.
- Knowledge gained through practical experience of providing IT support and technical assistance to users.
- Good working knowledge of IT operating systems, standard software, and basic troubleshooting techniques.
- A commitment to continuous professional development.
Desirable criteria
- FEDIP Associate Practitioner, or equivalent recognised foundational level professional qualification.
- Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.
Experience
Essential criteria
- Hands-on experience supporting infrastructure operations, including routine monitoring, logging and escalating incidents following established procedures.
- Ability to work collaboratively within a technical team, supporting others and contributing to reliable services.
- Aware of analysing system logs to spot performance and security problems and support investigations.
- Aware of using cloud and virtualisation technologies to improve infrastructure and services while managing costs and security.
- Aware of identifying and managing security risks to support cyber resilience in digital services.
- Experience configuring and maintaining system software to manage computing resources and support automation in any environment.
- Familiar with managing services provided by external IT suppliers to meet quality, security, and performance standards.
- Aware of service level agreements and contracts that support service delivery.
- Aware working with on-premises, cloud, and hybrid infrastructures to ensure secure and efficient service delivery, including fault identification through testing and log analysis.
Desirable criteria
- Aware of keeping accurate IT asset records to support service management, change control, and audits.
- Aware of assisting with creating, modifying, or executing scripts or configurations, following change control processes.
- Basic awareness of AI tools and their ethical use, with an understanding of how they might help improve infrastructure performance
Skills and Aptitude
Essential criteria
- Attention to detail to ensure work is safe, accurate, and high-quality.
- Teamwork to work openly and supportively with others and help create a team where everyone feels able to contribute.
- Effective communication skills—verbal, written, or assistive—to share information clearly and respectfully.
- Planning and organisation skills to use time and resources effectively and adjust plans when needed.
- Problem solving skills to understand problems by breaking them down, choosing the best action, and learning from the results.
- Decision-making skills to make sound decisions by considering priorities, risks and impacts, and involving others to achieve fair results.
Desirable criteria
- Welsh language skills are desirable, level 1 or above, in understanding, speaking, reading and writing in Welsh.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Steve Davies
- Job title
- Head of ICT Operations
- Email address
- [email protected]
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