Job summary
- Main area
- Urgent Care
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 25 hours per week (Covering shifts between 08:00-18:30 Monday to Friday)
- Job ref
- 100-AC246-0826
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- Cardigan Integrated Care Centre
- Town
- Cardigan
- Salary
- £26,813 - £27,890 per annum (pro rata if part time)
- Salary period
- Yearly
- Closing
- 08/09/2026 23:59
- Interview date
- 22/09/2026
Employer heading
Administrative Officer
Band 3
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job overview
We are pleased to offer the opportunity for an Administrative Officer to join our Same Day Urgent Care and Community Outreach services.
This is a varied, patient-facing role at the heart of a busy multidisciplinary service. You will often be the first point of contact for patients, relatives and professionals and will play an important part in ensuring people feel welcomed, reassured and supported from the moment they access our service.
Working alongside our clinical and administrative teams, you will help coordinate the smooth flow of patients through Same Day Urgent Care and support the delivery of our wider community services.
We are looking for an organised, approachable and compassionate individual with excellent communication skills, the ability to prioritise workload and to self motivate.
You will join a supportive and developing team delivering innovative urgent and community care closer to home, where high-quality administration is recognised as an essential part of excellent patient care.
Main duties of the job
The post holder will provide administrative and patient-facing support to the Same Day Urgent Care and Community Outreach services.
You will welcome patients to the department, register and admit them accurately onto relevant clinical and administrative systems and maintain patient tracking information. You will ensure the clinical team is aware of patient arrivals and help patients remain comfortable and informed while waiting, escalating any concerns regarding their wellbeing promptly to an appropriate clinician.
You will act as a first point of contact for telephone, email and face-to-face enquiries from patients, relatives, healthcare professionals and partner services, ensuring information is communicated accurately and promptly.
The role also includes processing referrals, maintaining patient records, filing and scanning documentation, monitoring shared communication systems and providing general administrative support to the multidisciplinary team.
You will need to prioritise effectively, maintain confidentiality and respond flexibly to the changing demands of a busy clinical service.
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Four community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 22/09/2026
Person specification
Qualifications and Knowledge
Essential criteria
- Level 3 qualification (e.g. A levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative / office skills and knowledge
Desirable criteria
- Knowledge of Medical/Healthcare Terminology
Experience
Essential criteria
- Experience of working in an administrative / office environment
- Familiar and competent with Microsoft IT packages, especially Word, Excel and Powerpoint
- Familiar and confident using email and searching the internet
Desirable criteria
- Experience of working in a multidisciplinary team
Other
Essential criteria
- Flexible approach to needs of the service
Desirable criteria
- Welsh Speaker (Level 1)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Sarah Paoletta
- Job title
- Senior Sister / Advanced Clinical Practitioner
- Email address
- [email protected]
- Telephone number
- 01239 803075
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