Job summary
- Main area
- Patient Safety
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Job share
- Flexible working
- Home or remote working
- Job ref
- 100-AC187-0725
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- Glangwili General Hospital
- Town
- Carmarthen
- Salary
- £30,420 - £37,030 Per annum (pro rata if part time)
- Salary period
- Yearly
- Closing
- 22/07/2025 23:59
- Interview date
- 04/08/2025
Employer heading
Patient Safety Officer
Band 5
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Job overview
An opportunity for a Patient Safety Officer post has arisen in the our busy Quality Assurance and Safety Team. We are looking for an enthusiastic, and self-motivated individual. The successful candidate will strive to ensure that our patients receive the best possible service from the Health Board.
Ideally, candidates will have previous experience in a similar role, be able to demonstrate experience of systematically gathering information and communicating findings through reports and presentations, excellent computer skills and ability to work independently and as part of a team.
Experience of working with healthcare and knowledge of a concerns management system such as DatixCloudIQ would be an advantage but not essential as full training will be provided.
Main duties of the job
Working as part of the Quality Assurance and Safety Team, be a Lead Investigations Officer, managing your own caseload of investigations into serious concerns.
This includes:
- liaising with frontline staff to receive, manage and respond to serious concerns in line with Health Board policy and procedures, NHS Putting Things Right Guidance and recognised best practice;
- working closely with staff and managers to undertake investigations in a timely and efficient way in order to achieve the best possible outcome for complainants, patients and the clinical service concerned;
-writing of investigation reports;
-liaising with patients and/or next of kin; and maintaining accurate, up to date investigative records of concerns, using the Health Board’s concerns management system (DATIX)
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
Numerous mental health and learning disabilities services
Detailed job description and main responsibilities
Hywel Dda University Health Board is committed to ensuring that, as far as is reasonably practicable, the way we provide services to the public and the way we treat our staff, patients and others reflects their individual needs and that individuals or groups will not face discrimination, harassment or victimisation, or be treated less favourably on the basis of sex, pregnancy and maternity, gender reassignment, disability, race, age, sexual orientation, religion and belief, family circumstances including marriage and civil partnership. To this end, the UHB has an Equality and Diversity Policy and Equality Impact Assessment Policy and Procedure and it is for each employee to contribute to enacting these policies.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 04.08.2025
Person specification
Qualifications and Knowledge
Essential criteria
- Educated to diploma/degree level or equivalent experience.
- Evidence of continuing professional development
- Knowledge of the NHS Putting Things Right Guidance, Health Board Concerns Management Procedures, Risk Management procedures
- Good knowledge of medical terminology and concepts
- Knowledge of change management principles
Desirable criteria
- Healthcare qualification/registration ECDL qualification or equivalent.
- Training qualification
- Knowledge of Root Cause Analysis Tools and Proportionate Investigations for investigation of concerns
- Knowledge of the patient information system
- Knowledge of the concerns management system (DATIX)
- Knowledge of the Duty of Quality and Duty of Candour.
Experience
Essential criteria
- Experience of analysing problems and providing solutions
- Experience of using a database and making judgements about the data entered
- Experience of report writing and presentation of findings
- Experience of involvement in developing a service or process
- Experience of working with senior clinicians/service providers and challenging them where appropriate
Desirable criteria
- Experience of undertaking investigations and/or researching/providing information/advice to patients and/or the public in a healthcare environment
- Experience of dealing with distressed service users
- Experience of analytical skills
- Experience of the AMAT system.
Language Skills
Desirable criteria
- Welsh Speaker (Level 1)
Other
Essential criteria
- Able to travel and work across the Health Board in a timely manner
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Heli Millward
- Job title
- Assistant Patient Safety and Assurance Manager
- Email address
- [email protected]
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