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Job summary

Main area
Personal Assistant
Grade
Band 4
Contract
6 months (Fixed term /secondment until 31/12/2025 to meet the needs of the service)
Hours
  • Part time
  • Flexible working
  • Home or remote working
19.5 hours per week (Monday - Friday, Flexible working: Starting/finishing times/working days and hybrid working (office and home))
Job ref
100-AC226-0825
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Hafan Derwen, St Davids Park
Town
Carmarthen
Salary
£27,898 - £30,615 per annum (pro rata if part time)
Salary period
Yearly
Closing
18/08/2025 23:59
Interview date
26/08/2025

Employer heading

Hywel Dda University Health Board logo

Personal Assistant to the QIST Team

Band 4

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


 

Job overview

This post is a Fixed Term/ Secondment until 31.12.25. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.

This is an exciting opportunity to work along side the Quality Improvement and Service Transformation (QIST) team as a motivated Personal Assistant to the Senior Team. 

You will be the first point of contact for the QIST team and the Enabling Quality improvement in Practice (EQIiP) program ensuring a professional and positive attitude at all times. 

You will organise and plan the daily activities for the senior team, dealing with sensitive and confidential information appropriately, utilising diplomacy at all times and ensure accurate minutes are kept as a record of those meetings for which QIST are responsible for. 

You will also participate and contribute towards the planning, booking and running of future EQIiP programs. 

If you enjoy ensuring that things are running smoothly and working proactively then this is an environment in which you will thrive. 

Main duties of the job

You must be confident and be able to demonstrate excellent verbal and written communication skills, as well as organisational, planning and prioritisation skills.

Supporting the senior members of the QIST team, diary management as well as supporting the administration of our Quality Improvement programme are major elements for this role, this will include being able to prioritise at very short notice due to constantly changing circumstances.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. 

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 26/08/25

Person specification

Qualifications and Knowledge

Essential criteria
  • Level 3 qualification or equivalent demonstrable experience of typing plus experience of a full range of duties working in an administrative / office environment
  • Evidence of continuing professional development
  • Knowledge of Healthcare Terminology
  • Working knowledge of Microsoft Office packages including Excel
  • Bronze IQT
  • Awareness of current NHS performance and service improvement initiatives and targets
Desirable criteria
  • Educated to advanced level or equivalent
  • Secretarial training
  • Knowledge of event management and organisation
  • IQT Silver / CIP

Experience

Essential criteria
  • Experience of working as a Personal Assistant to a Senior Manager, (or demonstrable transferrable skill set)
  • Experience of working within the NHS
Desirable criteria
  • Previous experience of working in an improvement project environment and evaluation.
  • Experience in leading and managing improvement initiatives/ projects and delivering identified benefits
  • Experience of training and staff support in development

Language Skills

Desirable criteria
  • Welsh Speaker (Level 1)

Other

Essential criteria
  • Self-motivated
  • Willingness to learn new skills
  • Ability to travel between sites in a timely manner
  • Flexible to the needs of the service

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegMindful employer.  Being positive about mental health.Disability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Marilize du Preez
Job title
Improvement and Transformation lead
Email address
[email protected]
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