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Job summary

Main area
Planned Care Administration
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
100-AC090-0426
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Glangwilli General Hospital
Town
Carmarthen
Salary
£28,819 - £31,626 per annum
Salary period
Yearly
Closing
14/04/2026 23:59
Interview date
22/04/2026

Employer heading

Hywel Dda University Health Board logo

Personal Assistant - Planned Care Management Team

Band 4

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.

Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086

Job overview

We are seeking an experienced Personal Assistant to support the Senior Management team, within the Planned Care and Cancer Services Team. 

The role requires the successful candidate to provide support to the General Manager/Head of Nursing, across a full range of their responsibilities, acting as the main channel of communication to the Planned Care, both within the Health Board.  The successful post holder will need to be able to travel to all sites within the Health Board if required. 

Complex diary management is a part of the role, which will include being able to analyse requirements and prioritise at very short notice, due to constantly changing circumstances. 

We require someone who is enthusiastic and motivated and able to work to a very high standard of accuracy. An exceptional eye for detail and excellent organisational skills are essential for this role and the successful candidate will be expected to demonstrate initiative in planning their own workload, in a way that supports the work of the Senior Management team and the team. 

Excellent communication skills are also essential to enable you to respond professionally; you will be required to develop effective relationships with a wide range of staff. 

An essential element of the role is comprehensive minute taking, as is the preparation of draft agendas and action plans. We are therefore looking for candidates who have experience in these areas. 

Main duties of the job

Main duties of the job:

  • Provide comprehensive PA and administrative support to senior managers.
  • Manage diaries, organise meetings, and prepare documents and reports.
  • Act as the first point of contact for key stakeholders, both internal and external.
  • Handle confidential and sensitive information with professionalism.
  • Support smooth service delivery by anticipating needs and prioritising effectively.

A more detailed person specification can be found within the job description attached. If you are ready for a rewarding role where your skills will truly make an impact, we would love to hear from you.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 22/04/2026.

Person specification

Qualifications & Knowledge

Essential criteria
  • Level 3 Qualification (e.g. A Level, AS Levels, NVQ3) or equivalent
  • Evidenced experience of a full range of duties working in an administrative / office environment
  • Knowledge of specialist NHS/ Organisational terminology
Desirable criteria
  • Secretarial training
  • Educated to diploma level

Experience

Essential criteria
  • Experience of working as a Personal Assistant to a Senior Manager (or demonstrable transferrable skill set)
  • Experience of working in a busy complex environment
  • Experience of using Microsoft Office packages (including MS Teams)
Desirable criteria
  • Experience of working in a large complex organisation.

Language Skills

Desirable criteria
  • Welsh speaker (Level 1)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegDisability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
James Sheldon
Job title
Interim Head of Nursing - Planned Care
Email address
[email protected]
Additional information

Lisa Humphrey

General Manager - Planned Care and Cancer Services. 

[email protected]  

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