Job overview

An opportunity has arisen for an enthusiastic and motivated Ward Clerk to join Cleddau/SAU and Surgical SDEC.

The dynamic and enthusiastic individual will need to integrate with the current team and provide efficient and effective support to the nurses, consultants and patients. Attention to detail is necessary, as are excellent communication skills and the ability to prioritise and plan. 

The post holder will be the first face patients see, they should be polite, professional, enthusiastic, and able to deal with multiple tasks from Nursing staff, doctors, patients and relatives, both over the phone and in person on the Ward.

Main duties of the job

The candidate should have excellent computer skills, with a good telephone manner, capable of updating records, filing, dealing with incoming and outgoing post, arranging appointments, ambulance bookings and a sound knowledge of the ‘Welsh PAS’ system ' which manages the patients flow through the unit and Health Board.  The role will involve walking to other departments to collect notes and files. 

The candidate would need to be flexible to work a variety of days between Monday - Sunday, and be able to work as part of a team.

Working for our organisation

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.