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Job summary

Main area
Engagement
Grade
Band 5
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (Part time hours of 28 hours minimum would be considered)
Job ref
100-AC046-0226
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Ceredigion - TBC
Town
Ceredigion - TBC
Salary
£31,516 - £38,364 per annum (pro rata if part time)
Salary period
Yearly
Closing
08/03/2026 23:59
Interview date
18/03/2026

Employer heading

Hywel Dda University Health Board logo

Engagement Officer

Band 5

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


 

Job overview

If you would like to be part of a small, dynamic team and enjoy working with a wide range of people and have a passion for engagement and involvement then this is the job for you! Hywel Dda University Health Board has an exciting opportunity for an Engagement Officer, with a focus on Ceredigion, as well as health board wide projects.

We are looking for someone who has the energy, enthusiasm and commitment to engagement. The role requires an experienced and competent professional with a developed skill set in engagement and consultation. The individual will be able to provide professional advice to managers, clinicians and other staff on a broad range of engagement issues.

This individual will plan and deliver engagement activities to provide a responsive service to staff and external stakeholders. This role involves working autonomously and prioritising your workload to ensure that all urgent matters are actioned.

A flexible approach to work is necessary as the post holder will be required to attend meetings outside of normal working hours when necessary.

Main duties of the job

The post holder will work as part of a small team of committed, enthusiastic professionals and will require the post holder to act with a degree of autonomy to:

- Play a key role in providing practical support and expertise around engagement on behalf of the department.

- Support the Engagement Manager and wider team in taking forward consultation and engagement exercises as part of the Health Board’s health and care strategy and plans.

- Co-ordinate engagement activity across the health board area

- Deliver engagement with staff across the organisation; support and co-ordinate elements of the programme of continuous engagement on areas within their portfolio; which will provide the public with a range of ways of using their voice and getting involved in their NHS.

- Assist the implementation of innovative participatory engagement approaches making full use of traditional and new methods of engagement and involvement to engage staff, stakeholders, media and the public to build public confidence in the organisation and involve them in designing services and strategies.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. 

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents. 

Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. 

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Interviews will be held on 18/03/2026 

Person specification

Qualifications & Knowledge

Essential criteria
  • Educated to degree level or equivalent standard of professional qualification or equivalent level of work experience
  • Knowledge and experience of engagement
  • Up to date understanding of the engagement agenda and the current issues facing the NHS in Wales
  • Demonstrable CPD
Desirable criteria
  • Qualification or evidence of a high literacy and capability of using IT systems
  • Working knowledge of database management
  • Understanding the issues of people with protected characteristics and other vulnerable groups
  • Understanding of other language and accessibility requirements

Experience

Essential criteria
  • Experience of working in partnership with colleagues across the statutory sector, third sector and private sector
  • Experience of working in an engagement related role
  • Experience of dealing with a diverse range of people, from directors to clinicians, to stakeholders to patients and members of the public
  • Experience of using engagement techniques
  • Experience of managing projects
  • Ability to prioritise work and deliver to deadlines
  • Demonstrate high degree of accuracy with data management
Desirable criteria
  • Experience of identifying training needs and delivering training

Other

Essential criteria
  • Ability to be flexible to meet the needs of the service. There will be a requirement to work outside of normal working hours
  • During consultation/ engagement periods there is a requirement to travel to attend meetings and events across the health board area of Carmarthenshire, Ceredigion and Pembrokeshire. These meetings and events can take place in rural areas at unsociable hours.
  • Ability to transport display equipment and documentation (at times large and heavy) to events, and set up the venue or stands at engagement events.
Desirable criteria
  • Welsh Speaker (Level 2)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegDisability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Delyth Evans
Job title
Engagement Manager
Email address
[email protected]
Additional information

Nichola Couceiro

Head of Engagement

[email protected]

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