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Job summary

Main area
Colorectal
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
Full-Time although Part-Time hours will be considered
Job ref
100-AC188-0725
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Withybush General Hospital
Town
Haverfordwest
Salary
£23,970 per annum (pro rata if part time)
Salary period
Yearly
Closing
03/08/2025 23:59
Interview date
15/08/2025

Employer heading

Hywel Dda University Health Board logo

Administration Assistant Stoma/Colorectal

Band 2

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Job overview

Applications are invited from efficient and suitably qualified individuals for the post of a Administrative Assistant at 37.5 hours per week.   

We are looking for someone who is hardworking, motivated and with good attention to detail to help support the stoma clinical nurse specialists with a wide range of administrative tasks.  Duties will involve updating hospital computer systems, handling medical records, and answering the telephones. You will be expected to demonstrate excellent organisation skills and be flexible and adaptable in your approach to work. You must use tact and diplomacy where appropriate and possess excellent communication and IT skills.

Full training will be provided. The base location would be at Withybush Hospital but with an expectation to travel to the other hospital sites as directed by the senior nursing team and expected to travel within a timely manner to meet expectations of the service delivery plan. 

Main duties of the job

The post holder will work under supervision and will be responsible for assisting the department in general administration duties ensuring a professional and confidential service at all times.

The role requires someone who is able to communicate and welcome into the department all levels of personnel within defined parameters, both internal and external, via phone, E-mail and face to face. They will also need to be able to judge when they need to pass on queries and information to colleagues for more complex enquiries.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 15.08.25

Person specification

Qualifications and Knowledge

Essential criteria
  • Level 2 qualification (e.g. GCSEs, NVQ2) or equivalent demonstrable experience of administrative / office skills and knowledge
  • Relevant admin/IT skills
Desirable criteria
  • Keyboard skills

Experience

Desirable criteria
  • Previous clerical experience
  • Telephone skills

Aptitude and Abilities

Essential criteria
  • Excellent communication and inter-personal skills
  • Team Player
  • Attention to detail
  • Enthusiastic & motivated

Language Skills

Desirable criteria
  • Welsh Speaker (Level1)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegMindful employer.  Being positive about mental health.Disability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarah Owen
Job title
Clinical Nurse Specialist
Email address
[email protected]
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