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Job summary

Main area
Emergency Care
Grade
Band 2
Contract
Permanent
Hours
Part time - 22.5 hours per week (Rotational)
Job ref
100-AC299-1025
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Withybush General Hospital
Town
Haverfordwest
Salary
£24,833 per annum pro rata
Salary period
Yearly
Closing
19/10/2025 23:59
Interview date
27/10/2025

Employer heading

Hywel Dda University Health Board logo

Emergency Unit Receptionist

Band 2

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


 

Job overview

The Emergency Unit (EU) at Withybush General Hospital is looking for an enthusiastic and self motivated individual to undertake the role of Emergency Unit Receptionist.

The post holder staffs the Reception Desk and facilitates the smooth running of the EU in conjunction with the EU Team.

Main duties of the job

Duties will include registering all new EU patients, ensuring accurate filing/ collection and onward transmission of all patient records and taking and relaying information related to patient care, answer telephone queries in a courteous and efficient manner, referring to a Registered Nurse those telephone queries requiring patient care/ advice.

You will also inform the Nurse-in-charge of any patient presenting in distress, or who appear acutely unwell at any time, report any concerns about patients’ well being, complaints or queries regarding a patient’s condition to the relevant clinician.

The post covers a 24 hour period.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

 

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

 

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers. 

 

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest 
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers 
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 27/10/2025

Person specification

Experience

Essential criteria
  • Recent experience of working in a receptionist / administrative / office environment
  • Familiar and competent with using IT systems
  • Familiar with the use of medical terms, patient systems and inputting of data
Desirable criteria
  • Experience of working in a multidisciplinary team
  • Experience of customer services
  • NHS experience

Qualifications and Knowledge

Essential criteria
  • GCSE in English and Mathematics / NVQ 2 (or equivalent experience)
  • Literacy commensurate with responsibilities and duties
  • Ability to obtain key information and record in appropriate format
  • Maintain their personal development
Desirable criteria
  • Knowledge of IT patient administration systems (computerised)
  • Knowledge of hospital departments
  • ECDL

Language Skills

Desirable criteria
  • Welsh speaker (Level 1)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegMindful employer.  Being positive about mental health.Disability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Josephine Dyer
Job title
Senior Nurse Manager
Email address
[email protected]
Telephone number
01437 774306
Additional information

 

 

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